A stakeholder is a person, group, or organization that has an interest in an organization because they are affected by its operations or can affect Its operations. Stakeholders have an impact on every organization, public or private sector – some are internal, others are external, but the higher priority stakeholders must be engaged, their expectations understood, and strategies developed, planned, and implemented to recognize and address their concerns.All groups of stakeholders must be recognized and treated equitably, as part of good governance.Stakeholder management involves both hard and soft skills, with some understanding of human nature, culture and communications added, finished off with the ability to influence and negotiate with integrity.
This Stakeholder Management training course will introduce you to the relevant tools and techniques, as well as a leading standard, that will help you to engage and manage stakeholders effectively and efficiently. This will include learning the stakeholder management processes, developing an understanding of human behavior and how to influence it, analyzing and planning communication strategies, as well as using the techniques of principled negotiation and influencing without authority, to achieve your goals.This will be achieved with a mixture of short theory blocks, backed up by many interactive exercises and role-plays, to help you practice your newly learned skills in a safe learning environment.
Explain the process flow, the processes, and key documents involved in managing stakeholders
Describe how to analyze the stakeholder environment, identify/prioritize stakeholders, and recognize their expectations
Create and promulgate communications that assist in engaging stakeholders
Demonstrate an ability to recognize how personality and behaviors give an insight into how to best manage stakeholder aspirations and expectations
Give examples of different types of culture and the impact it has on your stakeholders’ worldview
Show how to undertake successful negotiations, using principled negotiation techniques
Executives and managers
Junior managers and supervisors
Professional managers and staff, including HR and finance
Anyone who needs to understand Stakeholders and stakeholder engagement
People involved in transformation initiatives
Program, project and PMO personnel
Overview of stakeholder engagement and management
The stakeholder engagement process and key documents
Identifying stakeholders
Producing the stakeholder register
Creating and analyzing stakeholder profiles
Assessing interests, positive and negative
Analyzing the gap between current stakeholders and required perceptions
Selecting a suitable stakeholder management strategy
Planning stakeholder engagement communications
Identifying and delivering the key messages
Creating stakeholder communications
Planning and managing stakeholder meetings
Dealing with stakeholder objections
Escalating stakeholder issues for resolution by senior management
Empathy and how it can assist in managing stakeholder relationships
Trust – the foundation on which relationships are built
Influencing, persuading, and manipulating – why they are different and the impact they have
Personality factors affecting stakeholder management (including feedback on a personality type questionnaire, to be taken in class)
Behaviors, their relationship to personality, and how to read them
Influencing without authority – how to do it
Emotional intelligence, what it involves and benefit
Being an operations administrator and planning who does what and when within a team requires a high level of ability and is fraught with difficulties. This training program in administrative operations and coordination will offer a special chance to grasp the abilities needed for this position, from the macro to the micro. From the technical talents needed to plan and implement procedures, to the more delicate abilities of speaking clearly and confidently with others, to the leadership and management capacities to think broadly and organize.
The term ‘strategic management’ is used to denote a branch of management that is concerned with the development of strategic vision, setting out objectives, formulating and implementing strategies, and introducing corrective measures for the deviations (if any) to reach the organization’s strategic intent.
Therefore, this Strategic Management Course focuses on delivering a high-level practical understanding of the complete elements of the subject – analysis, planning, implementation, review, development.
Achieving outstanding sales results in an increasingly competitive world is a difficult task. Only by establishing a modern sales force management system and by training sales management personnel effectively, can today’s firm compete. The Certified Sales Manager course provides frontline sales managers with the knowledge, skills, and tools they need to drive bottom-line performance. It focuses on improving organization and forecasting skills, as well as other technical competencies aimed at guiding salespeople towards higher performance.
Alliances in business are a natural route for development – but not all contracting relationships can truly be seen as alliances. A good, trusting and open relationship is essential for a long-term and successful alliance – and this needs to be practiced by the negotiators involved. Negotiation is inevitably at the heart of every process to achieve what you want, whether in an agreement, bargaining for an item, or closing a deal. At the end of each negotiation, the goal is to seek a win/win outcome – an essential characteristic of long-lasting alliances. This course provides an essential framework for effective negotiation — which will be vital for building and exploiting an alliance - from building the relationship, critical thinking to prioritize goals
A greater grasp of IT governance and management is the goal of this COBIT 2019 Foundation course. COBIT is a comprehensive library of information, tools, models, and resources that enable business executives to achieve their goals for effective governance. Best practices for corporate information and technology governance and management can be found in COBIT 2019 FOUNDATION, the most recent version of the industry-leading framework for these activities.
The economic analysis is a scientific method of research and a logical method of economic study, through which the factors influencing the behavior of economic phenomena can be explained. And it provides us with the different logical tools that are used to derive the different economic theories. If the theory represents the conclusion, the analysis represents the research platform.
There are different classifications of the types of economic analysis On different criteria related to the size of the economic unit covered by the analysis and the degree of comprehension desired by the analyst and can be classified economic analysis: to partial analysis, and comprehensive analysis.