Effective internal communications help colleagues to work to the best of their abilities and to develop their skills to ensure everyone is focused on achieving an organization’s goals. Organizations are only as good as their weakest link. Poor customer service could spoil the work of expensive advertising and marketing campaigns. Employees are also front line ambassadors for organizations and should be nurtured as a powerful tool for recommendations and referrals. A good internal communications strategy promotes well being and productivity and makes people feel valued. Research shows that job satisfaction rather than financial reward is often a stronger motivation for loyalty. This course shows how to develop a dynamic corporate culture, how to manage change, and how to bring the best out of the people with whom you work.
This practical course focuses on communication skills and negotiation arts. By studying verbal and nonverbal communication, participants will be able to communicate effectively. You will learn why sometimes you misunderstand what you are saying and how to ensure that your communication with others is understood correctly in the future. You will also learn how to deal effectively with others by listening actively and fully aware of body language. This course will help you understand the meaning of negotiation and how often you negotiate automatically. You will master how to plan negotiations and best practices to deal with the toughest and most able negotiators, develop strategies to be more effective in negotiations, and learn when to withdraw from negotiations that will not produce the desired results. This intensive training course offers practical and other role-playing exercises that develop participants' ability to negotiate regardless of their level of negotiation skills.
This highly interactive program has a dual focus. Week one combines communication and interpersonal skills and reveals tried and tested tools used by many blue-chip companies that generate successful personal and organizational outcomes. Participants will explore their own behavioral and leadership styles and learn how to fully engage and develop employees by using state of the art techniques grounded in Neuro-Linguistic Programming (NLP), Emotional Intelligence(EI), and psychometric testing. Week two explores the practical art of communicating to groups and larger audiences. In today's business world, presenting with clarity and confidence is an increasingly valued leadership skill, yet many people have a fear of communicating with larger groups and audiences. This course will take the stress out of presenting by offering a series of strategies that facilitate perfect presentations and give the presenter commanding presence.
This course aims to develop the concept of business etiquette and the proper etiquette practices for different business, work, and social scenarios. Participants will learn the etiquette requirements for a meeting, entertaining, telephone, and internet business interaction scenarios.
This seminar focuses on areas of communication and persuasion which will help delegates to be more effective in the organizational context. By understanding the key concepts of internal communication and how these skills contribute to influencing and persuading others in the organization, delegates will be able to turn more outcomes in their favor.
The Report Writing and Presentation Course teaches you how to structure, write and verbally present a professional report. You will learn what to leave out and what to include in order to engage your readers and audience members. Report Writing for Technical Professionals is designed to help technical professionals improve report writing skills, and sharpen up and deliver reports that are concise, logical, and persuasive. One thing is for sure, the more effective reports are, the greater the chances for a successful outcome.
All businesses in the current climate need a competitive edge. This can be gained through innovative and exciting products and services, or effective and efficient world-class employees. Top performing organizations are passionate about their most valuable resource - their staff. To maintain their high standards a large proportion of their time and energy is spent on continuous professional development, not only of their employees but of their business. Teams that find solutions together make things happen. They are committed to getting the job done in the fastest and most efficient way. This doesn’t happen by accident, it is down to the leadership, trust, and teamwork. The finest teams have a clear direction and a route to reach their ultimate goal. This program investigates the tried and trusted leadership and management processes, procedures, and methodology used by many blue-chip organizations to achieve outstanding results. They utilize highly efficient management tools to develop high levels of performance from their staff. This in turn ensures the future and reputation of their companies through innovative development, service, and evaluation. This Course offers participants practical solutions to work-related issues. You will explore a variety of behaviors, discuss leadership styles and learn how to get the most out of your staff by using state of the art techniques such as Neuro-Linguistic Programming (NLP) and Emotional Intelligence (EQ).
The best-laid plans can be derailed if interpersonal problems and team disagreements are not adequately addressed. Using a range of strategies and tried-and-true methods, you will learn how to handle the most difficult situations in this training course. You will discover your favorite approach to handling conflicts and learn how to modify it to fit the scenario you are in. Additionally, you will discover the principles of power and how to use persuasive techniques. You will learn how to resolve disagreements and turn them into an opportunity for progress in this training course.
All businesses in the current climate need a competitive edge. This can be gained through innovative and exciting products and services, or effective and efficient world-class employees. Top performing organizations are passionate about their most valuable resource - their staff. To maintain their high standards a large proportion of their time and energy is spent on continuous professional development, not only of their employees but of their business. Teams that find solutions together make things happen. They are committed to getting the job done in the fastest and most efficient way. This doesn’t happen by accident, it is down to the leadership, trust, and teamwork. The finest teams have a clear direction and a route to reach their ultimate goal. This program investigates the tried and trusted leadership and management processes, procedures, and methodology used by many blue-chip organizations to achieve outstanding results. They utilize highly efficient management tools to develop high levels of performance from their staff. This in turn ensures the future and reputation of their companies through innovative development, service, and evaluation. This Course offers participants practical solutions to work-related issues. You will explore a variety of behaviors, discuss leadership styles and learn how to get the most out of your staff by using state of the art techniques such as Neuro-Linguistic Programming (NLP) and Emotional Intelligence (EQ).