The Senior Secretary holds a key position of influence and a powerful partnership with the senior management team. Success in this role has a direct effect on the success of executive operations. The Senior Secretary who understands the role and pressures of management and even thinks like the team will achieve improved performance, outstanding results, and respect from superiors and the executive team.
At the end of this course the participants will be able to:
Create opportunities for your personal development and accepting the challenges when they arise.
Manage yourself, your subordinates, your colleagues, and your boss more effectively.
Develop the competence & managerial aspects of your role.
Improve your confidence, assertiveness, and communication skills.
Manage the stress and pressure in an increasingly challenging environment.
Understand your own and others' personalities & its effect on behavior.
Make better and more effective decisions.
Ambitious Senior Secretaries.
Personal Assistants and Executive Assistants.
Administrators.
Business Support Staff.
Supervisors.
Office Managers.
The Executive PA – your vital partnership with management
Defining the responsibilities and authority of your role. Biases & prejudice
Identifying ways of broadening your role and creating opportunities to increase your responsibilities
Developing the managerial aspects of your role
Essential management skills Planning for development
Identifying and overcoming barriers to your success
Understanding your own and others personality & subsequent behavior.
Interacting with others and networking for success
Getting yourself seen and heard
Developing and advancing your relationship with your manager/director
Improving your communication skills
Negotiating, influencing, persuading, and delegating
Individual, Team & Group exercise on Consensus
Trusting your initiative and judgment
Saying "no" constructively
Problem Solving & Decision making tools
Team roles and interaction with others
Video Presentation Skills
Individual & Team Exercise Tantrix & Colour Blind
Improving your confidence and assertiveness
Practicing effective time management skills
Concentrating, thinking, listening and making decisions under pressure
Conflict Management
Improving your memory
Video Conflict Management
Benefiting from key motivation techniques
Motivating yourself, your subordinates, and your boss
Achieving results through others
Managing stress and pressure that comes with change and challenge
Measuring your performance based on objectives, standards, responsibilities set and achieved
Social media marketing is one of the most important digital marketing channels. Social media marketing uses social media platforms to create awareness about the product. Digital Marketing uses online and offline channels to promote products to the customer.
Organizations typically start using electronic document management systems to transform paper-based operations after reaching an internal tipping point in which customer response times become too slow, departments don’t have enough bandwidth to solve recurring process bottlenecks, paper archiving becomes too costly or large-scale regulatory risks are exposed during a data breach or compliance fines.
For organizations that have defined but resource-intensive business processes, EDMS is an ideal fit. Document management helps organizations across industries sidestep this busy work entirely by eliminating manual document maintenance, reclaiming valuable staff time, and boosting the bottom-line.
This program provides the Public Relations and Service Department Managers the essential skills to create goodwill for your products, services, and ideals. It aims to assist you to do an effective job of building the Image of your Organization or department. It discusses the art and techniques for effective public relations (Image Building). Image building is discussed as an essential planned activity: including PR deliverables, Tasks, Resources, and Strategy Options. Program content includes: Analysis & Definition of PR Issues, Developing Action Plans, Communication & Implementation, and, monitoring and evaluation of outcomes.
Today’s executives have no room for error in navigating the market upturn to ensure their organization's survival and success. This all-new capstone to our Management Program is a fast track to more effective senior management by learning to best leverage your corporation’s competencies and build high value, sustainable growth.
An excellent course for experienced executives looking for late-breaking management ideas centered on strategy and “growth maximization” to prepare for market realities in the next three years.
Self-mastery is not achieved by accident - it is a process that occurs as we interact effectively with the events and circumstances of our lives. Each moment of our lives provides an opportunity to practice self-mastery by expanding our visions, awakening the faculties of our minds and our hearts, and assuming full responsibility for living, growing, and contributing. As we master our own emotions, we can enhance our ability to lead others, acting as a role model and someone others would truly wish to follow. Through this program, you will learn a great deal about yourself – how you think, how you perceive the world and how others perceive you, how you communicate and how you can enrich your communication skills - and through that process, you will learn how to lead others with great skill.
Risk is key in any project yet is often misunderstood as to the huge value that it can deliver, both to the project itself and to the people involved. This interactive, highly practical Risk Management Professional training course is designed to help delegates cover the risk management framework from the fundamentals up to the senior management level. This training course is delivered in such a way that delegates can expect to become skilled risk practitioners themselves.