In an ever-increasing pace of Life and Business, it becomes even more important to remove stress and operate with heightened sensory acuity. As the cost of stress to the employer continues to grow, organizations must recognize stress in their employees and train management to manage stress productively. A recent survey showed that 1 in 5 people report their work to be very or extremely stressful, citing the nature of their work, relationships at work, or their employer as the cause.
It has been stated, that “The ability to ‘communicate well’ is ranked the number one key to success, by leaders in business, politics and the professions.” To be really successful in business, it is essential to learn, appropriate, practice and develop, vitally effective communication skills, both on a one-to-one basis, and to small and large groups. This two-module seminar covers these strategic areas in a unique, proactive manner, and result in top-quality performance.
Identify and reduce stress in themselves and others.
Develop ways of Managing the most Important element - TIME.
Maximizes performance and motivation at work.
See how every area of life is affected by Communication.
Upgrade their personal communication and presentation skills.
Managers & Supervisors
Team leaders
Employees who want to gain great skills & knowledge to improve their career
Course Outlines:
Managing yourself and the resources at your disposal.
What are you and your team trying to achieve?
Defining your objectives and key result areas.
Establishing responsibilities and priorities.
Effective use of diaries, time planners, time logs, etc.
Criteria for prioritizing – urgent and important.
Planning and scheduling your activities.
Dealing with interruptions and distractions – staying focused.
Managing time under pressure.
Developing a proactive approach to short, medium, and long term plans.
Investing time and effort in order to achieve more in the future.
Your time management behavior – preferred working styles.
Personal effectiveness – a guide to self-discipline.
Highlighting personal ‘time-stealers’ and areas of weakness.
Managing people managers, colleagues, team members, and customers.
Getting more things done through assertive behavior.
Making the most of meetings as participants or chairperson.
The rules of effective delegation - overcoming personal preferences and prejudices.
Using delegation as a means of coordinating the workload of your team/department.
Delegation:
Freeing up your time.
Developing staff.
Ongoing Self-development:
Reviewing your management of time at regular intervals?
Overcoming your old habits - maintaining your new standards?
The Rules of Communication - overcoming personal attitudes. Stereotypes, Prejudices and Beliefs.
Why people do what they do and Influencing for Results.
Moving from reactive to proactive.
Working to priorities when everything is urgent.
Taking control through planning and time management.
Managing conflicting demands from more than one person.
What is stress? - Recognising the physical and behavioral signs, Stress in the mind and body.
What contributes to workplace pressures? – The top ten causes.
The impact of stress on personal performance – the positive and negative effects of stress.
Recognizing the signs of stress in ourselves.
Maintaining an effective balance between home and work.
How to gain control of your Mind can reduce or eliminate stress.
The symptoms of short term and long term stress.
Recognizing your individual stress response and that of others.
Learning to recognize your stress level and key stressors.
The major causes of stress at work and at home.
How to develop self-belief to overcome stress.
When stress aids performance and when stress detracts from performance.
Learning behavior types: passive, aggressive, passive-aggressive, and assertive.
How conscious and sub-conscious thinking affects behavior.
Developing self-assertiveness to achieve greater control over stress.
Improving your communication skills to manage aggression, stress, and conflict from others.
Stress handling strategies for you and your team.
Maintaining an effective balance between home and work.
Changing your mindset – seeing the positive side of change in the workplace.
Motivating yourself and others under pressure.
Developing a preventative rather than remedial approach to team problems.
How Mind Focus techniques can reverse negativity into positive action.
With competition increasing every day and the mounting pressures that characterize tough economic times, you need proven marketing techniques to generate demand for your products and services. The Certified Marketing Professional training course offers a variety of important marketing concepts that will give you solid knowledge about conventional marketing topics such as marketing planning, marketing audit, marketing communications, and marketing research. It is a must for professionals who would like to exploit marketing arenas for the first time or wish to refresh their marketing know-how.
Certified Hotel Administrator (CHA) is a credential that recognizes your competence and talents in the hotel industry. It honors General Managers and Hospitality Executives’ leadership and management abilities and provides them with more prospects for advancement. CHA Certified Hotel Administrator credential is one of the most prestigious certifications available.
This course is designed for IT professionals who are looking to take on the role of Chief Information Security Officer (CISO) in an organization. The course will cover key concepts and skills in information security, including risk management, security governance, incident response, and compliance.
The Service Operation (SO) module is one of the certifications within the ITIL Service Lifecycle workstream. This module focuses on the principles, processes, operational activities, and functions that enable organizations and individuals to successfully manage how their products and services perform. These activities can also help improve their IT service management.
The SO module focuses on the coordination and execution of activities that enable the ongoing management and operation of the products or services developed or implemented during the service strategy, design, and transition phases of the IT Service Lifecycle as well as any technology and support resources that are used to deliver them.
The course covers management and control of activities and techniques that are documented in the ITIL Service Operation publication, but it does not provide the full detail of each supporting process. More information about these processes can be found in the Operational Support and Analysis module from the Service Capability workstream.
Understanding of Service Operation best practice enables organizations and IT teams to effectively sustain and maintain the products and services they develop and ensure that they provide efficient resources for their users.
The leadership bears new responsibilities and burdens posed by the successive challenges of change in the era of globalization, the communications revolution and the Internet sovereignty that have begun and will not end.
Together, these factors lead to the need to ascertain the readiness of the executive leader and his ability to deal with these challenges of a strategic nature and adapt them to serve the purposes, goals, and objectives of the institution and achieve its higher mission.