This interactive and participative training course will demonstrate that it is possible for an organization to plan for those ‘Unexpected Challenges’. It covers the best practices and the proven way of successfully dealing with a crisis. This training course will constructively help delegates to develop those essential crisis management skills and reveal how to effectively use advanced techniques that will improve leadership performance at that critical time.
Delegates will gain tangible results with up-to-date case studies and exercises to reinforce key learning points for immediate implementation at their workplaces. This training course will ensure you do not make the same mistakes as those other Crisis Managers. Your organization must be prepared; without delay, it needs to identify all potential vulnerabilities, map out the possible crisis scenarios, and mitigate shortcomings.
Understanding strategic crisis management
Consider the full range of risks to which your organization is exposed
CMT and ERT - Roles and Responsibilities
Issue management, master this before it turns into a crisis
Who else should be involved inside and outside the organization
Five killer leadership behaviors and six winning strategies
Understanding the “denial curve” and “groupthink” syndromes
Case Studies x 3 With the same root cause, do we learn
Exercises: Learning program and validation of plans and procedures
How to get beneficial results from exercise
Post-incident assessments, brief clearance skills, and hot and cold brief management
Writing critical reports, executive summaries and key recommendations
Close loop. Implement recommendations and continue working