Seminar: Strategic Crisis Management

This interactive and participative training course will demonstrate that it is possible for an organization to plan for those ‘Unexpected Challenges’. It covers the best practices and the proven way of successfully dealing with a crisis. This training course will constructively help delegates to develop those essential crisis management skills and reveal how to effectively use advanced techniques that will improve leadership performance at that critical time.

 

Delegates will gain tangible results with up-to-date case studies and exercises to reinforce key learning points for immediate implementation at their workplaces. This training course will ensure you do not make the same mistakes as those other Crisis Managers. Your organization must be prepared; without delay, it needs to identify all potential vulnerabilities, map out the possible crisis scenarios, and mitigate shortcomings.

 

  • Acquire in-depth knowledge of the key aspects of Strategic Crisis Management
  • Develop strategies so ensuring you and your organization responds efficiently and effectively
  • Understand the five deadly leadership behaviors and six winning strategies in a crisis
  • Learn the fundamentals of organizing and managing Crisis or Emergency Control Centres
  • Acquire a step-by-step guide on how to plan for more beneficially rewarding multi-agency exercises

 

  • Security & Fire Managers
  • Health, Safety, and Environment personnel
  • Emergency and Crisis Management Responders
  • Professionals who have been allocated crisis management tasks yet have had insufficient time to devote to the subject]

  • Understanding strategic crisis management

  • Consider the full range of risks to which your organization is exposed

  • CMT and ERT - Roles and Responsibilities

  • Issue management, master this before it turns into a crisis

  • Who else should be involved inside and outside the organization

  • Five killer leadership behaviors and six winning strategies

  • Understanding the “denial curve” and “groupthink” syndromes

  • Incident Command Systems (ICS)
  • In crisis management scene, essential elements for success
  • Emergency Call Centers, Avoid the 10 Most Common Mistakes
  • Reputation Management - Social Media Management
  • Press conference and step-by-step instructions on how to conduct TV interviews
  • Case Study
  • Exercise: Crisis communications strategy

  • Case Studies x 3 With the same root cause, do we learn

  • Exercises: Learning program and validation of plans and procedures

  • How to get beneficial results from exercise

  • Post-incident assessments, brief clearance skills, and hot and cold brief management

  • Writing critical reports, executive summaries and key recommendations

  • Close loop. Implement recommendations and continue working

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