To excel as an Office Manager, Administrator, or Secretary you need to perfect your interpersonal and behavioral skills, to ensure you stay in control and on top of every one of your responsibilities.
At the end of this course the participants will be able to:
Learn how to prioritize and cope with multiple tasks.
Learn how to think as a manager – planning, making decisions, and solving problems.
Learn how to improve their communication skills to enhance their relationships.
Learn to manage your thoughts and feelings and improve self-confidence.
Learn how to be assertive and therefore more effective in the workplace.
Understand and develop intrapersonal and interpersonal skills.
Professionals seeking to raise their consultancy skills
All HR Staff interested in Internal Consultancy
Team Leaders responsible for internal consultancy
Technical Professionals who wish to develop their internal consultancy and communication skills
Individuals who desire to develop and facilitate internal consultancy projects
Heads of departments who need to get special projects delivered on time and within budget
Introductions – Getting to know each other.
Understanding and clarifying purpose, vision, and mission.
External and internal customer service.
The secret to working smarter rather than harder.
Using high leverage activities to achieve more in less time.
Controlling, prioritizing and organizing your work.
Making a long term plan to create the best office in the company!.
Streamlining your office systems.
Getting your paperwork under control.
Making your office user friendly and efficient.
Harnessing the power of the mind – through Mind Mapping Techniques.
Right brain/left brain theory.
Managing larger projects to meet deadlines.
Planning skills – using a Gannt chart to chart work progress.
Problem-solving techniques.
Becoming more proactive.
Decision-Making tools.
Managing meetings effectively.
Keeping minutes of meetings.
Working with more than one manager.
Common communication mistakes.
Different styles of communication.
Communicating with Confidence.
Learning to be more assertive.
Win-win conflict resolution.
The most effective way to say no.
Understanding and using body language.
Understanding gender differences in communication.
Overcome biases and discomfort associated with exercising power.
Understanding different personality types and how to deal with them.
How to create an effective working relationship with any kind of boss.
Listening skills – seeking to understand before being understood.
The number one reason we don’t listen well.
Creating a professional image.
Leadership skills.
Knowing and accepting yourself as a leader.
Making things happen from anywhere in the organization.
How to make presentations with confidence and power.
Overcoming the fear of public speaking.
Learn the essentials of planning a presentation.
How to hold the attention of a group.
Painless methods for giving corrective feedback.
Best practices for delivering positive feedback.
Understanding the main causes of stress.
How to build self-confidence and strength the ability to respond to difficult situations.
How to relax and refresh the mind and body.
The signs, symptoms, causes, and triggers to stress.
Why stress is a powerful messenger.
How to break the vicious cycle of stressful thinking.
The essential skills of emotional intelligence.
Using emotional intelligence at work.
Transforming fear and negativity and reactive-ness.
Becoming a more proactive, responsible and self-aware person.
Continuing Professional Development - where to go from here.
Being an operations administrator and planning who does what and when within a team requires a high level of ability and is fraught with difficulties. This training program in administrative operations and coordination will offer a special chance to grasp the abilities needed for this position, from the macro to the micro. From the technical talents needed to plan and implement procedures, to the more delicate abilities of speaking clearly and confidently with others, to the leadership and management capacities to think broadly and organize.
The term ‘strategic management’ is used to denote a branch of management that is concerned with the development of strategic vision, setting out objectives, formulating and implementing strategies, and introducing corrective measures for the deviations (if any) to reach the organization’s strategic intent.
Therefore, this Strategic Management Course focuses on delivering a high-level practical understanding of the complete elements of the subject – analysis, planning, implementation, review, development.
Achieving outstanding sales results in an increasingly competitive world is a difficult task. Only by establishing a modern sales force management system and by training sales management personnel effectively, can today’s firm compete. The Certified Sales Manager course provides frontline sales managers with the knowledge, skills, and tools they need to drive bottom-line performance. It focuses on improving organization and forecasting skills, as well as other technical competencies aimed at guiding salespeople towards higher performance.
Alliances in business are a natural route for development – but not all contracting relationships can truly be seen as alliances. A good, trusting and open relationship is essential for a long-term and successful alliance – and this needs to be practiced by the negotiators involved. Negotiation is inevitably at the heart of every process to achieve what you want, whether in an agreement, bargaining for an item, or closing a deal. At the end of each negotiation, the goal is to seek a win/win outcome – an essential characteristic of long-lasting alliances. This course provides an essential framework for effective negotiation — which will be vital for building and exploiting an alliance - from building the relationship, critical thinking to prioritize goals
A greater grasp of IT governance and management is the goal of this COBIT 2019 Foundation course. COBIT is a comprehensive library of information, tools, models, and resources that enable business executives to achieve their goals for effective governance. Best practices for corporate information and technology governance and management can be found in COBIT 2019 FOUNDATION, the most recent version of the industry-leading framework for these activities.
The economic analysis is a scientific method of research and a logical method of economic study, through which the factors influencing the behavior of economic phenomena can be explained. And it provides us with the different logical tools that are used to derive the different economic theories. If the theory represents the conclusion, the analysis represents the research platform.
There are different classifications of the types of economic analysis On different criteria related to the size of the economic unit covered by the analysis and the degree of comprehension desired by the analyst and can be classified economic analysis: to partial analysis, and comprehensive analysis.