Did you know that approximately 85% of job success is based on “soft skills” while only 15% is based on technical knowledge? Whether you are interacting in the boardroom, online or abroad, effective soft skills will make the biggest impact in successfully building relationships.
First Impressions, Making an Impact, and Achieving your Objectives are just three benefits from this dynamic training conference. During the Mastering Business Etiquette & Protocol training conference, participants will gain practical knowledge and advanced skills to help them prepare for key interactions with colleagues.
This training conference develops the concept of business etiquette and the proper etiquette practices for different business, work, and social scenarios. Participants will learn the etiquette requirements for a meeting, entertaining, telephone, and internet business interaction scenarios. Additionally, the training conference addresses etiquette challenges when doing business in a multi-cultural situation or meeting.
Gain advanced skills for gaining social, business, and international exposure
Learn the principles of international business protocol and professional etiquette
Understand how to behave correctly in both business and social situations including formal dinners, networking, and online webinars, and social media.
Learn how to establish effective communication with different types of guests, from different counties and levels of management
Demonstrate appropriate personal and professional conduct and follow both social and business rules
Understand how to apply proper communication and professional etiquette at all levels and at all times
Implement different variations in protocol and professional etiquette from different cultures, nations, and regions
Plan VIP visits and formal occasions while executing the role of the ideal host
Learn International and Local variation in Business Etiquette & Protocol
Apply the foundations of meetings and concerts official reception protocol
Learn new communication and multi-cultural skills – by telephone, online, email and face to face
Business leaders, senior executives, and those involved in international affairs
Departmental supervisors, internal consultants, and human resources staff
Project managers and technical professionals and engineers
What is etiquette and why does it matter
Etiquette knowledge self-assessment
Understanding etiquette: conventions in social behavior and expected behavior patterns
Everyday manners, courtesy and common mistakes and rude behavior
Best practice behaviors for attending business meetings
Ten principles of office etiquette and work protocols
Guidelines for planning and chairing a meeting, event or seminar
Before the meeting
On the day of the meeting
Chairing the meeting
Following up on points and actions
Internet usage in the workplace and Netiquette
Behaviors, rules, and etiquette for formal occasions and encounters
Formal dinners and events: Etiquette, rules, and protocol
Dealing with visitors and hosting business events
Professional networking; how to work a room and social etiquette in business conferences, external meetings, and events
Business meals basic and advanced table etiquette;
Basics of Table Etiquette
Holding & Resting Utensils
Business Dining Etiquette
Multi-cultural Highlights
Specific Food Etiquette Guidelines
Test your international etiquette skills – Part 1
Understanding and working professionally with North Americans
The cultural differences and etiquette of dealing with Europeans
Working with British colleagues, contacts, and suppliers
Cultural differences of Scandinavia, including Sweden and Denmark
The Russian way, how to work with colleagues from the Soviet Union and near neighbors
Test your international etiquette skills – Part 2
Understanding and working professionally with India
The cultural and legal differences and etiquette of dealing with China
Working with African colleagues, contacts, and suppliers
Cultural differences between Japan and other Asian countries, including Korea and the Philippines
Brazil and South American cultures and social mannerisms
Guidelines for receptionists, security, and service staff
Making introductions, greeting people, shaking hands, and other protocols
Dealing with difficult people and situations and how to say no nicely
Telephone communication best practice and etiquette
Politeness in written communication and email etiquette
How to handle customer service and supplier communication etiquette and common protocols
Understanding the role of ethics in the workplace
The challenge of diversity, inclusion and equality
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The term ‘strategic management’ is used to denote a branch of management that is concerned with the development of strategic vision, setting out objectives, formulating and implementing strategies, and introducing corrective measures for the deviations (if any) to reach the organization’s strategic intent.
Therefore, this Strategic Management Course focuses on delivering a high-level practical understanding of the complete elements of the subject – analysis, planning, implementation, review, development.
Achieving outstanding sales results in an increasingly competitive world is a difficult task. Only by establishing a modern sales force management system and by training sales management personnel effectively, can today’s firm compete. The Certified Sales Manager course provides frontline sales managers with the knowledge, skills, and tools they need to drive bottom-line performance. It focuses on improving organization and forecasting skills, as well as other technical competencies aimed at guiding salespeople towards higher performance.
Alliances in business are a natural route for development – but not all contracting relationships can truly be seen as alliances. A good, trusting and open relationship is essential for a long-term and successful alliance – and this needs to be practiced by the negotiators involved. Negotiation is inevitably at the heart of every process to achieve what you want, whether in an agreement, bargaining for an item, or closing a deal. At the end of each negotiation, the goal is to seek a win/win outcome – an essential characteristic of long-lasting alliances. This course provides an essential framework for effective negotiation — which will be vital for building and exploiting an alliance - from building the relationship, critical thinking to prioritize goals
A greater grasp of IT governance and management is the goal of this COBIT 2019 Foundation course. COBIT is a comprehensive library of information, tools, models, and resources that enable business executives to achieve their goals for effective governance. Best practices for corporate information and technology governance and management can be found in COBIT 2019 FOUNDATION, the most recent version of the industry-leading framework for these activities.
The economic analysis is a scientific method of research and a logical method of economic study, through which the factors influencing the behavior of economic phenomena can be explained. And it provides us with the different logical tools that are used to derive the different economic theories. If the theory represents the conclusion, the analysis represents the research platform.
There are different classifications of the types of economic analysis On different criteria related to the size of the economic unit covered by the analysis and the degree of comprehension desired by the analyst and can be classified economic analysis: to partial analysis, and comprehensive analysis.