Did you know that approximately 85% of job success is based on “soft skills” while only 15% is based on technical knowledge? Whether you are interacting in the boardroom, online or abroad, effective soft skills will make the biggest impact in successfully building relationships.
First Impressions, Making an Impact, and Achieving your Objectives are just three benefits from this dynamic training conference. During the Mastering Business Etiquette & Protocol training conference, participants will gain practical knowledge and advanced skills to help them prepare for key interactions with colleagues.
This training conference develops the concept of business etiquette and the proper etiquette practices for different business, work, and social scenarios. Participants will learn the etiquette requirements for a meeting, entertaining, telephone, and internet business interaction scenarios. Additionally, the training conference addresses etiquette challenges when doing business in a multi-cultural situation or meeting.
Gain advanced skills for gaining social, business, and international exposure
Learn the principles of international business protocol and professional etiquette
Understand how to behave correctly in both business and social situations including formal dinners, networking, and online webinars, and social media.
Learn how to establish effective communication with different types of guests, from different counties and levels of management
Demonstrate appropriate personal and professional conduct and follow both social and business rules
Understand how to apply proper communication and professional etiquette at all levels and at all times
Implement different variations in protocol and professional etiquette from different cultures, nations, and regions
Plan VIP visits and formal occasions while executing the role of the ideal host
Learn International and Local variation in Business Etiquette & Protocol
Apply the foundations of meetings and concerts official reception protocol
Learn new communication and multi-cultural skills – by telephone, online, email and face to face
Business leaders, senior executives, and those involved in international affairs
Departmental supervisors, internal consultants, and human resources staff
Project managers and technical professionals and engineers
What is etiquette and why does it matter
Etiquette knowledge self-assessment
Understanding etiquette: conventions in social behavior and expected behavior patterns
Everyday manners, courtesy and common mistakes and rude behavior
Best practice behaviors for attending business meetings
Ten principles of office etiquette and work protocols
Guidelines for planning and chairing a meeting, event or seminar
Before the meeting
On the day of the meeting
Chairing the meeting
Following up on points and actions
Internet usage in the workplace and Netiquette
Behaviors, rules, and etiquette for formal occasions and encounters
Formal dinners and events: Etiquette, rules, and protocol
Dealing with visitors and hosting business events
Professional networking; how to work a room and social etiquette in business conferences, external meetings, and events
Business meals basic and advanced table etiquette;
Basics of Table Etiquette
Holding & Resting Utensils
Business Dining Etiquette
Multi-cultural Highlights
Specific Food Etiquette Guidelines
Test your international etiquette skills – Part 1
Understanding and working professionally with North Americans
The cultural differences and etiquette of dealing with Europeans
Working with British colleagues, contacts, and suppliers
Cultural differences of Scandinavia, including Sweden and Denmark
The Russian way, how to work with colleagues from the Soviet Union and near neighbors
Test your international etiquette skills – Part 2
Understanding and working professionally with India
The cultural and legal differences and etiquette of dealing with China
Working with African colleagues, contacts, and suppliers
Cultural differences between Japan and other Asian countries, including Korea and the Philippines
Brazil and South American cultures and social mannerisms
Guidelines for receptionists, security, and service staff
Making introductions, greeting people, shaking hands, and other protocols
Dealing with difficult people and situations and how to say no nicely
Telephone communication best practice and etiquette
Politeness in written communication and email etiquette
How to handle customer service and supplier communication etiquette and common protocols
Understanding the role of ethics in the workplace
The challenge of diversity, inclusion and equality
Because supervisory levels are the link between the executive and senior management levels, achieving the organization's objectives, increasing productivity and overall performance of the organization, affects the effectiveness and efficiency of supervisors' performance.
And because of the skills of supervisors in any organization in need of continuous development, and to acquire advanced tools and methods that reflect on the deepening of these skills and activate their role in motivating individuals working, and push them to commit to the goals of the organization.
You need this conference to learn about supervisory skills and advanced methods, to be able to play an effective and supervisory role in your organization.
In every organization, care is taken to manage risks, by seeking to eliminate those that can be removed, and reducing and managing the remainder. Part of this process involves developing robust contracts which apportion risk equitably and include a structure of indemnities with contractors, supported by a comprehensive insurance regime. In addition, it is important that contract personnel understand contractual risks and what insurance can (and cannot) do to remove the financial consequences of such risk; always remembering that insurance only mitigates the effect of risk, it does not make the risk itself go away.
A truth about life is our interdependence. Everything we accomplish within an organization is through the efforts of people working together. In spite of our technological advances, our competitive advantage lies in our ability to work effectively with other people.
This course is designed to provide leaders and professionals with a set of transformational tools and techniques to help them maximize their own and their team’s creative potential in a strategic context. Its starting-point is self-discovery: participants will work on the inside first and then focus outwards to impact on the world of business.
A company plan gives the entire organization a vision and a course to follow. All employees inside a corporation must have distinct objectives and adhere to the organization's direction or mission. This vision can be provided by a strategy, which also keeps people from losing sight of the objectives of their organization.
Inspirational leadership is a highly creative and intrinsically interpersonal activity to which people positively respond. As a leadership style, it demands that leaders employ their strengths with effect, where behaviors and values are paramount and where trust is established. This structured program seeks to explore the personal traits that make leaders inspirational in the context of their organization's strategy and culture. It offers a learning experience in which tools and techniques are employed to build leadership capability and a strategic response to the challenges of the role.