This course is designed to expose participants to in-depth knowledge in managing data center operation which includes the following key subject matters such as; capacity planning, latest green initiatives, how to properly commission and de-commission equipment, compliance to safety standards, statutory compliance, and international standards, managing people.
Additionally vendor management, handling incident/crisis management as well the how to keep operations really simple, manageable, effective, and efficient will receive full attention in this course.
Setup a data center facility operations team.
Manage and motivate your facilities management team.
Setup SLA’s and manage them including liabilities, KPI’s, etc..
Manage vendors and measure their performance.
Manage physical security taking into account requirements of standards such as ANSI/TIA-942 etc..
Manage safety & statutory requirements.
Effectively and efficiently manage data center operations.
Manage documents.
Setup equipment life cycle including testing.
Define data center design limits and set-up and manage a proper capacity management plan.
Manage day-to-day data center operations.
IT, Facilities or Data Centre Operations professional working in and around the data center (representing both end-customers and/or service provider/facilitators) and having a responsibility to achieve and improve hi-availability and manageability of the Data Centre, such as Datacenter managers, Operations / Floor / Facility managers, data center engineers, network/system engineers/data center sales/consultants.
Leadership criteria and attributes.
How to set-up up an efficient and effective facility management operations team structure.
Defining roles, responsibilities, and skill metrics.
Key Performance Objectives (KPO) and appraisals.
Job rotation, reward, promotion, and succession planning as strategies to grow and retain talent.
Training and assessments and Shift management, scheduling, and roster planning
Vendor selection and qualification.
Managing risk and dealing with non-compliance, public liability, legal, escalation, and complaint procedures.
Key considerations of a vendor agreement for services.
Performance measurement and reporting.
Maintenance options.
Main considerations for maintenance agreements.
The practicality in deciding between comprehensive/non-comprehensive maintenance regimes.
Warranty pitfalls.
Service reports alignments with maintenance agreements.
Tiered maintenance considerations.
Preventive, Predictive, Condition, and Reliability Centred (RCM) based maintenance.
Managing on-site/on-sites spares and how to determine which spares to keep on-site.
Statutory and industry compliance/regulations.
Emergency response and safety policies and procedures.
PTW (Permit To Work) requirements and procedures.
General rules and regulations for the data center.
Ergonomic workspace.
SOP’s for a power outage, fire, bomb threat, etc.
Defining data center design limitations.
Defining measurement criteria and reporting.
Alignment of business SLA with vendor SLA.
Defining change management procedure for installation and de-installation of new equipment.
Guidelines from standards; ANSI/TIA-942, ISO/IEC- 27001/02, SS507.
SOP (Standard Operating Procedures) in managing day to day security access control, such as:
- Entry/exit control and access management.
- Permit-To-Work (PTW) and contractor work in progress.
- Delivery of goods.
- Customer access.
- Etc.
Effective patrols routing and how to ensure 24x7 vigilance.
The program opens by exploring the key leadership skills and how to apply them in the organization. Using this initial analysis, the program explores managing yourself as a leader, leading a team, creating breakthroughs through innovative leadership, communicating effectively with others, and imparting leadership values to your team members. All attendees will return to their organizations better equipped to meet the challenges and demands of leadership.
This is a fast-paced, dynamic, and highly informative advanced leadership program. It seeks to develop and enhance your personal, team, and organizational leadership skills.
This seminar is designed to provide practicing or potential leaders with the knowledge and skills required by the role. This leadership programme enables your leaders to critically explore the key idea that the most important function of a leader is to help their people move through the stages of team development.
Alliances in business are a natural route for development – but not all contracting relationships can truly be seen as alliances. A good, trusting and open relationship is essential for a long-term and successful alliance – and this needs to be practiced by the negotiators involved. Negotiation is inevitably at the heart of every process to achieve what you want, whether in an agreement, bargaining for an item, or closing a deal. At the end of each negotiation, the goal is to seek a win/win outcome – an essential characteristic of long-lasting alliances. This course provides an essential framework for effective negotiation — which will be vital for building and exploiting an alliance - from building the relationship, critical thinking to prioritize goals
Health, Safety, and Environmental Management Systems are based on a proactive process for incidents prevention as well as reactive monitoring of performance. Risk assessment is required to be applied to all activities that impact on health & safety, production, asset, environment, and the Company reputation.
All businesses in the current environment need a competitive edge. This can be gained through innovative and exciting products and services, or effective and efficient world-class employees. Top performing organizations are passionate about their most valuable resource - their staff. To maintain their high standards a large proportion of their time and energy is spent on continuous professional development, not only of their employees but of their business. This course investigates the tried and trusted management processes, procedures, and methodology used by many blue-chip companies. They use the tools to develop high levels of performance from their staff. This in turn ensures the future and reputation of their companies through innovative development, service, and evaluation. This course offers participants practical solutions to work-related issues.
Enterprise Risk Management known as (ERM) has evolved considerably since the seventies. From simply 'buying' insurance, it has now grown in importance to become a prime function in many organizations as part of a bigger system known as Governance, Risk, and Compliance (GRC) which starts with corporate governance and ends with compliance. ERM is the function of studying the risks that may hinder a corporation's ability to achieve its goals and then deciding how to overcome those risks. Studies regarding risk management were done by different organizations, including ISO which issued ISO 31000 on risk management. However, the most accepted ERM system is the one designed by the Committee of Sponsoring Organizations of the Treadway Commission (COSO). This system, which is the one covered in this course, teaches the steps needed to control risk. It starts with the evaluation of the internal environment and the setting of objectives which are, mainly, a result of the tone at the top of the organization, the directives from corporate governance as well as the vision, mission, and corporate strategies. Then, the course goes through the steps management needs to consider in order to identify and assess risk and decide on proper risk responses and controls. The course ends with how to monitor, communicate, and report risk. In addition, the course looks at risk in different organizational areas such as strategy, reporting, compliance, operations, financial and physical risk as well as risk in different industries.