The key to understand and manage people effectively is to know something about what makes people act and behave in the ways they do. What are the drivers that determine individual behavior, action, and motivation? This program looks at the underlying assumptions we make about human behavior and psychology and explains them.
People are not machines, they can be seriously affected by personal and work-related problems and concerns. People's problems can include work-related stress, marriage problems, lack of motivation, work stress, long hours of work, turnover, under-staffing, nationalization, bullying, and job insecurity all impact on employee’s health and performance. The cost to the employer can be enormous. No matter what industry you work in, stress at work can be a very real and overwhelming experience.
The amount of employees suffering from stress and stress-related illnesses is rapidly rising. More than half (53%) of people in work have suffered stress in the past 12 months, while one in four people had taken time off sick through stress in the previous year, according to the latest research by the International Stress Management Association.
Understand human behavior more clearly
Understand how attitude affects behavior and motivation
Learn how to manage employee performance by:
Having practiced performance appraisal interviewing
Having worked through discipline and grievance case studies and examples
Understand people problems at work
Identify and develop the critical skills needed for stress management
Develop effective workplace interventions
Understand how to motivate & counsel others
Apply best practice in the management of employee problems
Develop practical skills in people management
Get the best out of their people
Managers, Supervisors, and Team leaders
HR Personnel
Training Managers and Training Personnel
Succession Planners and those responsible for people development
HR Practitioners and Line-Professionals
Professionals with an interest in people management and development
Psychological profiles - Jungian typology and understanding human behavior
How competency frameworks support performance management
Human behavior questionnaire
The Iceberg model to understand the behavior
Models of Performance Management
The Johari window
Discipline, capability, and grievance
Recognizing the difference between Capability and conduct issues
The “rules of Natural Justice”
The purposes of discipline
Inefficiency and box markings
Models of motivation and behavior
Identifying and recognizing the types of behavior:
Sustained public relations campaigns can help drive strategic organizational change, build public perceptions and drive reputation with key stakeholders. Well planned and executed campaigns are a cost-effective means of changing perceptions and increasing stakeholder value for an organization.
This powerful program takes a problem-solving approach to the design of PR campaigns. By closely fitting the campaign to core business priorities as well as project objectives campaign design reinforces key messages and organizational strategy. Participants will develop the skills to design, plan, cost, deliver, and evaluate campaigns using the full range of PR media and channels. Case study examples in print and video will be used throughout. Action planning for the workplace to put ideas into action is a strong feature of the program.
The program has been designed to be interactive with several case studies and group exercises. A modular approach will take the delegates through the four stages of Crisis Management - Preparation, Planning, Response, and Recovery. Participative lectures will involve the use of PowerPoint, handout material, work manual with all instructor notes and slides, examples of best practice, and appropriate video/DVD material. The use of flip-charts, syndicate workshops, and reporting back sessions will encourage a fully participative and enjoyable event.
This is a comprehensive career development program intended for those seeking job-related skills in Inspection of Process Industry units for Maintenance, Operational Condition, Corrosion, Safety, Quality Assurance, and Quality Control.
In our modern world, products are developed, launched, upgraded, and re-launched in record times. Agile Product Management is crucial in gaining a competitive advantage and prospering in the fast-moving and ever-changing times. Product managers need to develop interdisciplinary skills that allow them to work effectively and agilely with diverse groups of colleagues, from innovation to product and sales and marketing.