We all operate in an increasingly complex commercial and professional environment that requires us to negotiate on a daily basis not only with customers, clients, suppliers and contractor, but also with managers, fellow employees and colleagues within our own organisation.
‘Mastering Negotiation Skills’ is a five-day course designed to explain the negotiation process in detail and demonstrate how to use it effectively, giving delegates the negotiation skills and strategies they need to succeed in today’s challenging commercial environment.
At the end of this course the participants will be able to:
Have a deep understanding of the key analysis of the negotiation process and how to influence others to get more of what you need and want.
Have developed a range of highly effective negotiating skills and strategies that can be used in a range of situation.
Effectively analyze, plan, and prepare for every negotiation.
Understand the benefits of controlling and reading body language when influencing others.
Become a more effective and confident negotiator.
Enhance essential operational, management, and leadership skill that will increase your performance on a daily basis.
Help build organizational capability to add real value through the negotiation process.
Enable better strategic planning and management of the negotiation process leading to the implementation of more stable and workable agreements that protect key relationships.
Increase the ability to deal effectively with people both internally within the organization and externally with customers, clients, suppliers, and other third parties.
Enhance the ability to assertively claim value in negotiations that increase organizational profits.
Better assessment of what represents a good negotiation outcome through the understanding of core organizational interests.
Enhance the ability to negotiate outcomes that meet or exceed organizational goals.
Professionals
Management Teams
Team Members
Administrators
Thinking outside the box.
Positivity & Negativity and its affect on negotiation.
Acquiring a positive attitude to the negotiation process.
Proposal format – simple, focused & logical.
Placing yourself above the competition with your proposal.
The psychology of the negotiation - Knowing your opponent's driving force.
The feel-good factor.
Questioning & listening techniques.
Knowing and understanding your own behavioral style – keys to how you negotiate.
Negotiation Style Assessment.
Approaches to negotiation.
The ‘win: win’ and why it is misunderstood.
The two distinct approaches to negotiation.
Communication style and the negotiation process.
Adapting to different communication styles.
Negotiation and ethics.
A strategic approach to negotiation - Distributive negotiation strategies.
BATNA, Zone of Possible Agreement.
Openings, anchors, offers, and counteroffers.
A strategic approach to negotiation - Integrative negotiation strategies.
Because supervisory levels are the link between the executive and senior management levels, achieving the organization's objectives, increasing productivity and overall performance of the organization, affects the effectiveness and efficiency of supervisors' performance.
And because of the skills of supervisors in any organization in need of continuous development, and to acquire advanced tools and methods that reflect on the deepening of these skills and activate their role in motivating individuals working, and push them to commit to the goals of the organization.
You need this conference to learn about supervisory skills and advanced methods, to be able to play an effective and supervisory role in your organization.
Managing an office has become an increasingly sophisticated and complex job. The increased demand for speed and accuracy, knowledge of new technology, and an increasingly diverse workforce bring challenges and also opportunities for growth. This dynamic and in-depth course explores some of the more advanced skills which can help an office manager to work more confidently, creatively, and effectively.
As a supervisor, the success of your organization rests in your hands. This course provides you with the opportunity to develop highly effective and essential supervisory skills that will strengthen teamwork and organizational success. Also, this course will help you manage everyday operations with greater ease. Furthermore, it will help you leverage both your managerial and people skills to meet your new challenges as the 21st-century supervisor.
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Participants will explore and engage in academic debates and discussions around a set of key factors that shape, influence, and constrain the development and prosperity of nations.
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It also considers what exactly we mean by poverty, and how different ways of understanding poverty feed into different approaches to tackling it.
It will also consider development institutions: what are the key institutions in the architecture of international development? How do they differ, and what are the challenges and opportunities they present? Through this module, participants will gain a solid background in the various factors which shape current approaches to and debates on international development.
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