This certified course develops general and foundational management skills and prepares participants for the MPC assessment and certification. Participants will gain insight into the competencies necessary to lead and manage in today's dynamic workplace. They will explore core management functions critical to perform day to day activities, and learn about the different management styles they need to develop and apply. The course also lends participants the opportunity to recognize coaching as an important management asset to motivate others, overcome barriers, and solve business challenges. Finally, participants will explore leadership, and understand why they need to lead as well as manage if they intend to maintain a healthy work environment and achieve desired results.
At the end of this course the participants will be able to:
Recognize the various management functions and the skills associated with each one of them.
Develop key managerial competencies essential in conducting related tasks and activities.
Apply a coaching approach to improve performance and maximize results.
Distinguish between types of motivational approaches and when to utilize each.
Employ a variety of analytical and problem-solving tools and methods when dealing with business challenges.
Improve essential leadership habits critical to the success of a professional manager.
Department heads, senior supervisors, managers, and others who need to develop or sharpen their managerial skills.
Defining the organization
Defining management
Identifying the professional manager
What do professional managers do?
Professional managers and business ethics
Management: art or science?
Factors which impact the management function
Essential managerial functions
The 6 steps in planning
Defining a competency
Key competencies for a professional manager
A review of different management styles
Factors that influence management styles
Reasons why some managers fail
Coaching versus management
Coaching and the competency iceberg
Impact of coaching on workplace environment
5 powerful words in coaching
Defining motivation
Key motivational theories professional managers should be aware of
Leading towards a motivating work environment
Job design
Goal setting
Performance feedback
Reward systems
Motivating a multi-cultural workforce
10 challenges facing professional managers
A rational approach to managing problems and finding solutions
Business tools for professional managers
Defining leadership
Differences between leaders and managers
The 6 levels of leadership
Leadership characteristics and habits of professional managers
We all operate in an increasingly complex commercial and professional environment that requires us to negotiate on a daily basis not only with customers, clients, suppliers and contractor, but also with managers, fellow employees and colleagues within our own organisation.
‘Mastering Negotiation Skills’ is a five-day course designed to explain the negotiation process in detail and demonstrate how to use it effectively, giving delegates the negotiation skills and strategies they need to succeed in today’s challenging commercial environment.
The ability to negotiate effectively and manage conflict is one of the most valuable skill sets we can develop within our organization. Not only does developing these skills allow us to negotiate better deals by creating and then claiming value, but it also enables us to manage teams more expertly, interact more constructively with colleagues and manage conflict effectively.
This course provides both a comprehensive strategic analysis of the negotiation process as well as the essential tools for planning and managing every negotiation. Delegates will learn to negotiate excellent outcomes both externally with suppliers, contractors, and customers but also internally within your organization between colleagues, departments, and managers.
One of the major keys to success in the business world is being able to apply “discipline” to your life and actions! This is the key to developing personal effectiveness and professional excellence.
This training course will provide professionals with the knowledge, skills, and attitudes required to manage and lead teams and organizations before, during, and after a crisis or emergency. All leaders are sooner or later confronted with the need to lead and manage their team or organization during a crisis or emergency. The leadership skills and competencies that are required in these demanding circumstances are much more challenging for the leader than normal everyday leadership. This course will also cover the basics of the COVID 19 Virus currently impacting the world. Most of our lives are a combination of work, family, and community involvement. A pandemic can affect all of these areas. Being informed and knowing what to do during a pandemic can help minimize the impact.
This course is designed for IT professionals who are looking to take on the role of Chief Information Security Officer (CISO) in an organization. The course will cover key concepts and skills in information security, including risk management, security governance, incident response, and compliance.
A five-day course on the practical aspects of piping and pipeline design, integrity, maintenance, and repair. The participants will obtain an in-depth understanding of the ASME B31 code rules and API standards, their technical basis, and practical application to field conditions.