As supervisors, team leaders, and managers progress in their careers, they soon realize that new or more advanced skills and knowledge are required to achieve greater success. This means being able to manage other people, projects, and priorities and to lead teams effectively.
This course provides a reliable framework to understand the key drivers of leadership and management success and a toolbox of essential leadership skills for supervisors & managers.
At the end of this course the participants will be able to:
Understand the difference between managing and leading
Explore the main drivers of leadership and management success
Understand the key leadership and management skills, including:
Goal Setting and Motivation
Impact and Influence
Customer Service
Emotional Intelligence
Delegation
Time Management
Listening, Feedback, Appraisal, and Learning
Team Leaders
Managers
Supervisors
Employees who are being prepared to be promoted to a managerial or supervisory role
The Difference between Leadership and Management
How Your Leadership Drives Performance
The Leadership Cycle: daily, weekly, monthly
Leadership Toolbox: the key leadership and management skills
Personal Leadership Inventory
Dealing with distractions and understanding the value of your time
Prioritization and organization: how to master both and teach others
Setting and communicating vision, mission, and goals
Working together to achieve your goals: the secrets of the great team working
Essentials of project management for managers
Coordination activities in the digital age: tools and techniques
Mindset, team dynamics, and motivation
Limiting beliefs and other brakes on performance
Emotional intelligence and influence
Teamwork and trust – management skills for managing teams
Deep listening, reflection, and learning – learning and working as a team
Situational leadership and the one-minute manager
Leadership and management communication strategies
Gaining rapport and building credibility with your team
Effective questioning and listening skills
Ways to be more convincing and overcoming conflict
Negotiating agreement and getting a win-win
Theories of change: why we find change hard / how to make it easy
Coaching for performance: Giving and receiving feedback
Being an operations administrator and planning who does what and when within a team requires a high level of ability and is fraught with difficulties. This training program in administrative operations and coordination will offer a special chance to grasp the abilities needed for this position, from the macro to the micro. From the technical talents needed to plan and implement procedures, to the more delicate abilities of speaking clearly and confidently with others, to the leadership and management capacities to think broadly and organize.
In this course, participants will be sensitized to the recent trends in public relations and develop their skills to carry out contemporary roles and practice of public relations and to identify the structure of the optimal organization and responsibilities of employees of the public relations departments, planning and follow-up work in public relations departments, develop and motivate the performance of employees, planning and organizing a ceremony of reception and bidding Visitors and VIPs, develop effective communication with customers and employees, how to arrange concerts, seminars, and banquets.
This program is concerned with the development of the skills and abilities of the Public Relations Manager. Therefore, the program offers a set of training and concepts necessary to build constructive relationships inside and outside the institution based on scientific bases in building this relationship and planning it and study the extent of the institution's place in the hearts of employees on the one hand and the surrounding community. The program is concerned with providing the man of communication skills and effective communication with others as one of the elements of building relationships and what are the means to improve the internal structure of the institution and the network of formal and informal relations.
The program also provides the trainee with the skills required to make presentations and to negotiate partnerships with relevant institutions through meetings, presentations and cooperation, and partnership agreements.
This course is designed for participants to introduce to key issues and themes in international development.
Participants will explore and engage in academic debates and discussions around a set of key factors that shape, influence, and constrain the development and prosperity of nations.
The course will explore a number of key themes in international development, including how questions of gender and generation shape the impact of poverty; how processes of globalization, migration, and violent conflict impact development; and how development and the environment are linked.
It also considers what exactly we mean by poverty, and how different ways of understanding poverty feed into different approaches to tackling it.
It will also consider development institutions: what are the key institutions in the architecture of international development? How do they differ, and what are the challenges and opportunities they present? Through this module, participants will gain a solid background in the various factors which shape current approaches to and debates on international development.
By introducing participants to a range of problems in economic development, we will look to analyze how economic theory and models can explain the lack of development in some nations. We will apply such theory to real-world economies to understand the nature of the problems they face and how effective policies can be in tackling the problems.
Increasingly, it is being recognized that the trend towards equal opportunities for women is giving women the chance to take more responsibility and make more contributions to the success of their organization. However, in many cases, there is a need to develop the skills and confidence necessary to maximize potential as individuals and as employees. This course is designed to do just that - to equip women with the skills, knowledge, and confidence to succeed in what has traditionally been a male-dominated society. The course will involve experiencing personal development and practicing the new skills using ten competencies which are the key to success in a position of responsibility.
One of the major keys to success in the business world is being able to apply “discipline” to your life and actions! This is the key to developing personal effectiveness and professional excellence.