Mastering Supervisory Skills

Mastering Supervisory Skills is an exciting and interactive training program designed to help experienced and second-level supervisors take stock of their roles and to develop the skills and approach they need to perform efficiently in the modern business.

 

At the end of this course the participants will be able to:

 

  • Extend their understanding of the supervisor’s role and the processes of managing up, down and across the organization
  • Develop a strategy for enhancing the effectiveness of their teams
  • Develop a strategy to support and develop the performance of each member of their staff
  • Implement changes and ensure continuous improvement
  • Review their working practices and managerial style

 

  • Supervisors
  • Team leaders
  • Employees who are potential to be promoted to a supervisory position
  • Persons who want to gain supervisory skills to improve their career

 

  • Action planning
  • Roles and responsibilities of the supervisor
  • The competency concept - measuring actual behaviors against the model
  • Understanding organizational culture
  • Developing a network of relationships and influence

 

  • Delegation skills and empowerment
  • Management style – ‘situational’ & ‘differential’ leadership models
  • Group dynamics and team formation
  • Conflict and conformity in group situations
  • Problem-solving and decision making
  • Managing team meetings

 

  • Improving communications and relationships
  • Dimensions of staff performance
  • Practical motivation
  • Appraisal - case studies in performance management
  • Coaching and developing staff - the skills of on-job training

 

  • Assertiveness
  • People problems and problem people
  • Constructive criticism - giving and receiving
  • Discipline
  • Fundamental principles for time management
  • Managing time with other people in mind
  • Planning and priority setting
  • Interruptions and accessibility
  • Understanding stress and managing stressed staff

 

  • Concept of continuous improvement
  • Improving systems and processes
  • Engaging and enthusing the team
  • Creative thinking techniques
  • Implementing change
  • Influencing skills - making a case and managing the ‘politics’
  • Action planning

 

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