Most business-to-business companies have key account customers and it is essential to secure continuous business from those customers. The ideal outcome is to build relationships with the right decision-makers at different levels in their organization so that you become their preferred collaborative partner. This requires a clear key account strategy and a different understanding of what can bring superior value to the customer.
It is not just about your key account team dealing with the usual buyers. You also need to influence other decision-makers and external stakeholders.
Define the functions of key accounts and their importance for the commercial organization
Identify and prioritize key accounts to measure their profitability and qualify their strategic importance for their company
Classify the different levels of customer relationships to enhance the way they interface with customers
Develop customer-focused plans and strategies needed in the development of key accounts
Build core key account competencies to meet the ever-changing challenges in the market
Global Heads of Key Accounts who want to win more business globally
Key Account Directors who want to become the customer’s preferred partner
Key account managers who require a clear plan
Key account team members who need to contribute to the key account plan
Other managers required to understand the plan and support it
The principles of effective key account management
Understanding the five levels of KAM
Information required to construct a key account strategy
Structuring the key account strategy
Putting your objectives and strategy into context
Identifying the customer’s challenges and Key Success Factors
Finding and filling their capability gaps
Identifying hidden influencers in the key account
Discovering their challenges and priorities
Understanding their attitudes, perception, and motivation
Creating and using personas
How to tackle competitors in the account
Defining your KSFs for the account
Explaining and justifying your strategy and objectives
Targeting to influence the product specification
Building relationships with key decision-makers
Developing credibility outside the account
Communicating inside the key account
Becoming the thought-leader externally and internally
Offering the customer superior value propositions
Communicating to make your prices buyer-proof
Using principled negotiation with the key account
Templates and tools to construct the key account strategy
Tools to manage and control the strategy
Forming the key account team
Using colleagues from different disciplines to add value in the key account
Building and maintaining motivation for your key account strategy
Corporate social responsibility (CSR) is a management concept whereby companies integrate social and environmental concerns into their business operations and interactions with their stakeholders. CSR has been considered an efficient marketing tool for gaining the competitive advantages a company needs in order to be on top in the context of the current hyper-competitive environment.
You will learn vital skills for managing and creating content in this course. To help you establish a social media presence, you'll learn how to craft compelling social media posts and how to develop a powerful brand. Additionally, you'll discover how to create an ongoing procedure for handling your content. A content calendar should be created, postings should be managed and moderated, data should be analyzed for insights and iteration, and post effectiveness should be increased.
Are you under pressure from an ever-growing task list, conflicting demands and constantly changing priorities? Productive working practices are valuable skills in today’s work environment. Competition is intense and companies need people who can organize their time effectively, collaborate with others to achieve goals, and who constantly strive to better meet customer and stakeholder needs.
This popular course will support you to develop practices and techniques to manage this pressure proactively, allowing you to meet deadlines and deliver against your objectives. You will also develop skills in working well with others to ensure success.
The 5-Day Mini MBA is a unique distillation of the skills that need to be acquired in order to be considered successful in modern business. Not everyone is able to devote a year or two of their time to studying for a Masters in Business Administration, but in an age of rapid change in a highly competitive environment, it is crucial to have a thorough understanding of the issues involved in the smooth and successful running of a business. The 5 Day Mini MBA Leadership & Management Masterclass is a highly intensive training course covering all the usual subjects associated with an MBA. In 5 days, a delegate will learn what normally takes a year of full-time study. The Mini MBA course is designed to provide delegates with comprehensive knowledge of fundamental, proven strategies taught as both an academic and practical exercise. As a result, the course will provide a comprehensive understanding of the skills and knowledge that will be required for any person to further develop their business knowledge and skills and even to prepare them for actual formal study for an MBA. The course is designed to be delivered either as an “In House” class for an organization’s directors and senior management or as a public class where delegates from a number of companies can learn both from the course and from one another and exchange ideas and best practice.
Large capital-intensive projects in the oil and gas industries require substantial - and mostly risky - investments in the acquisition, exploration, and subsequent operation and maintenance of new organizational assets.
The decision of whether or not to invest in new capital projects in the oil and gas industry starts with critical decisions during the exploration phase of new development or the expansion of an existing field. The decision-making tools used to analyze project risk under conditions of uncertainty will help companies to determine the probability of success or loss and will drive the decision to develop or abandon the well.
Crisis management is concerned with responding to, managing, and recovering from an unforeseen event. Risk management is concerned with identifying, assessing, and mitigating any activity or event that could cause harm to the business. Risks can be strategic or operational in nature. A business continuity plan (BCP) is a process that outlines the potential impact of disaster situations on business operations. It creates policies that respond to various situations to ensure a business is able to recover quickly after a crisis.