In this course, we thoroughly cover Incident Management in part one, followed by the Fundamentals of Investigations in part two.
During the Incident Management portion, participants will explore how incident management works and how individuals and teams can successfully implement and apply principles within their organizations and/or work environments. Incident Management involves returning your organization’s everyday business safety, productivity, and overall operation, to normal as quickly as possible after an incident. Topics such as principles of incident management, incident management methodology, and incident typology will be covered in detail.
During the Fundamentals of Investigations portion, participants will explain and demonstrate crime scene searching, recording, collecting, preservation of evidence, conducting interviews, follow-up meetings, and case preparation. Participants will explain and demonstrate their knowledge of the basic investigatory process by participating in role plays designed to apply the skills required to deal with problems encountered during interviews, interrogating suspects, evidence collection and legal admissibility, while applying techniques to secure the environment during an Investigation
Explain and apply the principles of Incident Management to their workplace
Apply Incident Management methodology and create a plan to recover the business quickly from a threat or incident
Explain the fundamentals of an investigation
Demonstrate how to conduct a basic internal investigation within their organization
Conduct a complete crime scene preservation investigation from start to finish
Security Managers/Supervisors and Personnel
Company Investigators
Human Resource Professionals
Site Managers
Safety and Incident Response Team
Business Owners
Anyone involved in incident management and investigations
Incident management.
Differences between an Emergency, Incident, and Accident
Security incidents and safety incidents
Managing an incident
Incident response
Business Continuity Management (BCM)
Investigation case studies
Evidence collection and continuity of evidence
External and internal investigations
Locard’s Exchange Principle
Initial response
Incident classification
Reporting and escalation procedures
Integrated Incident Management Response
Site-specific emergency procedures
5 Priorities when responding to specific Incidents
Incident management team requirements
Conducting debriefs post-incident
5C’s to Incident Management
What is an Incident Management Plan?
Constructing an Incident Management Plan for your organization
Techniques required to implement the plan
Implement the incident management plan
Locard’s Exchange Principle
Establishing an investigative mindset
Observation skills
Rules of Investigation
Planning an investigation
Decision-making process
Working with victims and suspects
Priorities on attending the scene
Principles and types of search
Types, value, and collection of evidence
Crime scene preservation
Crime typology and how it affects investigations
Common Questions and Answers regarding investigations
Social media marketing is one of the most important digital marketing channels. Social media marketing uses social media platforms to create awareness about the product. Digital Marketing uses online and offline channels to promote products to the customer.
Organizations typically start using electronic document management systems to transform paper-based operations after reaching an internal tipping point in which customer response times become too slow, departments don’t have enough bandwidth to solve recurring process bottlenecks, paper archiving becomes too costly or large-scale regulatory risks are exposed during a data breach or compliance fines.
For organizations that have defined but resource-intensive business processes, EDMS is an ideal fit. Document management helps organizations across industries sidestep this busy work entirely by eliminating manual document maintenance, reclaiming valuable staff time, and boosting the bottom-line.
This program provides the Public Relations and Service Department Managers the essential skills to create goodwill for your products, services, and ideals. It aims to assist you to do an effective job of building the Image of your Organization or department. It discusses the art and techniques for effective public relations (Image Building). Image building is discussed as an essential planned activity: including PR deliverables, Tasks, Resources, and Strategy Options. Program content includes: Analysis & Definition of PR Issues, Developing Action Plans, Communication & Implementation, and, monitoring and evaluation of outcomes.
Today’s executives have no room for error in navigating the market upturn to ensure their organization's survival and success. This all-new capstone to our Management Program is a fast track to more effective senior management by learning to best leverage your corporation’s competencies and build high value, sustainable growth.
An excellent course for experienced executives looking for late-breaking management ideas centered on strategy and “growth maximization” to prepare for market realities in the next three years.
Self-mastery is not achieved by accident - it is a process that occurs as we interact effectively with the events and circumstances of our lives. Each moment of our lives provides an opportunity to practice self-mastery by expanding our visions, awakening the faculties of our minds and our hearts, and assuming full responsibility for living, growing, and contributing. As we master our own emotions, we can enhance our ability to lead others, acting as a role model and someone others would truly wish to follow. Through this program, you will learn a great deal about yourself – how you think, how you perceive the world and how others perceive you, how you communicate and how you can enrich your communication skills - and through that process, you will learn how to lead others with great skill.
Risk is key in any project yet is often misunderstood as to the huge value that it can deliver, both to the project itself and to the people involved. This interactive, highly practical Risk Management Professional training course is designed to help delegates cover the risk management framework from the fundamentals up to the senior management level. This training course is delivered in such a way that delegates can expect to become skilled risk practitioners themselves.