Benchmarking is the tool you use to identify proven opportunities for improvement in your department and organization. It is used to systematically promote innovation and excellence in any of your business processes. It provides you an understanding of the gap between your existing performance and your strategic goal to become a world-class organization. It can also be used to create innovative products and services that provide leadership recognition to you, your department, or your organization.
This program shows you how you can practically implement Benchmarking in your organization, department, or section. Though the concept of benchmarking is simple enough – the problem comes in its proper implementation, This program covers methodologies for Internal Benchmarking, Industry Benchmarking, and Cross-Industry Benchmarking.
This program provides you the step-by-step methodology that you can use to use to take full advantage of benchmarking for the achievement of your strategic objectives.
This is a Management Briefing Training Program designed to give the participants a quick subject, management, and strategic understanding of the issues involved enabling them to support related initiatives, quality assurance plans, and improvements being suggested by other stakeholders.
At the end of this course the participants will be able to:
List the benefits of benchmarking
Develop your own benchmarking plan
Discuss how benchmarking activities can lead to organizational excellence
Apply the correct methodology to data collection and analysis
Analyze the appropriate methods of continuous improvement
Any Manager who needs to improve their skills in benchmarking and performance management
Engineers
Accountants and finance staff
Operation Managers/Process Managers
HSE Leaders
Middle Managers and Team Leaders involved in process improvement
Project and Programme Managers
Change Leaders
Human Resource (HR) Professionals
The Need for Performance Measurement
Using Measurement to Transform Your Organisation
The History of Measurement
Key Performance Indicators (KPI) Explained
Measuring the Correct Things
History of Benchmarking
Benchmarking Terminology
Strategic, Performance, and Process Benchmarking
Internal vs. External Benchmarking
Applying the Most Appropriate Benchmarking Approach
How to Identify Suitable Benchmarking Projects
Running a Successful Benchmarking Project
The Phases of Benchmarking
Identifying and Selecting Metrics and Partners
Benchmarking Project Management
Data Use and Abuse: Using Data Constructively
A Simple Revision of Key Statistical Terms and Techniques
The Importance of the Standard Deviation and Variance
The CATWOE Technique, RCA, 5-Whys, and Cause & Effect
This program provides an introduction to finance and accounting for those who have no prior knowledge of this business area. It is designed to train the participants to support operational and financial processes. Those attending this course will gain a clear understanding of the essential terminology of finance and accounting. They will also learn the principles and techniques of accounting systems through practical examples and exercises.
The overall aim of the program is to ensure that those who attend will be able to perform more effectively and efficiently within the workplace.
Document control and record management should play an important role in identity and access management by protecting sensitive documents from exposure to the wrong parties. They should also support simplified access when needed by allowing authorized parties to quickly search, find, and retrieve archived and active documents. This course provides a strong understanding of the concepts of Document Control and Records Management and develops the requirements to help Document Controllers, Records Managers, and other staff improve the control of critical documents across the organization. Using best practice and time-proven methodologies and techniques, the course enables participants to understand and implement key document control methods and improvement plans, and to understand the impact of wider information management issues and challenges.
Organizations typically start using electronic document management systems to transform paper-based operations after reaching an internal tipping point in which customer response times become too slow, departments don’t have enough bandwidth to solve recurring process bottlenecks, paper archiving becomes too costly or large-scale regulatory risks are exposed during a data breach or compliance fines.
For organizations that have defined but resource-intensive business processes, EDMS is an ideal fit. Document management helps organizations across industries sidestep this busy work entirely by eliminating manual document maintenance, reclaiming valuable staff time, and boosting the bottom-line.
The best leaders thoroughly understand themselves. Time and time again, research has shown that self-awareness and self-direction are two essential factors in leadership effectiveness. As leaders gain a better sense of themselves and a clearer plan to self-actualization.
Mastering the inter-related skills of communication, negotiation, and presentation is the key to success both for individuals building their careers and for the organizations in which they work. Drawing on classical learning, psycho-linguistic research, and ideas associated with NLP and Emotional Intelligence, this highly interactive and hands-on program helps participants explore and practice the principles and techniques they need to be effective communicators, negotiators, and presenters. Most importantly, it focuses on helping them apply these skills in the workplace as part of a process of continuous learning.