Mastering People Management & Team Leadership

The move to team leader or line manager is a significant change for a supervisor or technical specialist. Balancing wider organizational and customer demands with the needs of the team calls for a wide range of skills, and the ability and confidence to know when to stand back from operational pressures and understand the bigger picture.

 

At the end of this course the participants will be able to:

 

  • Understand their role as manager and leader
  • Establish clear objectives and standards of performance for the team
  • Manage their workload using effective prioritization and delegation techniques
  • Maximize their influencing skills
  • Build an effective team
  • Develop and leverage the capabilities of team members

 

  • Mid-level managers
  • Supervisors
  • Team leaders
  • Employees who are potential to be promoted to a managerial or supervisory role

 

  • Leader or manager?
  • Self-perception
  • Beyond the job description: finding out what your organization requires of you
  • Balancing conflicting stakeholder demands
  • Understanding the nature of change
  • A model for implementing change

 

  • Understanding yourself and your organizational environment
  • Outcome orientation
  • Setting personal and team objectives
  • Managing performance
  • Finding and using time effectively
  • A model for effective delegation

 

  • Channels of communication
  • Effective listening skills
  • Emotions and rapport
  • Persuasion and negotiation: the keys to personal influence
  • Managing conflict assertively

 

  • How high-performing teams work?
  • Identifying team roles
  • Teams in practice: teambuilding exercise
  • Motivation and reward
  • Building and sharing a vision
  • Different approaches to leadership

 

  • How do people learn?
  • Coaching for personal and team growth
  • Feedback skills
  • Development planning
  • Next steps

 

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