The move to team leader or line manager is a significant change for a supervisor or technical specialist. Balancing wider organizational and customer demands with the needs of the team calls for a wide range of skills, and the ability and confidence to know when to stand back from operational pressures and understand the bigger picture.
At the end of this course the participants will be able to:
Understand their role as manager and leader
Establish clear objectives and standards of performance for the team
Manage their workload using effective prioritization and delegation techniques
Maximize their influencing skills
Build an effective team
Develop and leverage the capabilities of team members
Mid-level managers
Supervisors
Team leaders
Employees who are potential to be promoted to a managerial or supervisory role
Leader or manager?
Self-perception
Beyond the job description: finding out what your organization requires of you
Balancing conflicting stakeholder demands
Understanding the nature of change
A model for implementing change
Understanding yourself and your organizational environment
Outcome orientation
Setting personal and team objectives
Managing performance
Finding and using time effectively
A model for effective delegation
Channels of communication
Effective listening skills
Emotions and rapport
Persuasion and negotiation: the keys to personal influence
The world is packed with information; and most organizations struggle to recognize what information they have, why they need it, how long they need it for, and if it has any value. Furthermore, changes in the law, such as the recent changes in the UAE employment law, often call for tighter controls on contract documentation, and lead to a need for enhanced management of human resource and contract records. In addition, electronic information is under threat from cyber-attack and personal information is at risk of exposure. As such, the development and implementation of a records management program that includes document control methods to identify, secure, and protect critical information, is necessary for every organization.
The world is packed with information; and most organizations struggle to recognize what information they have, why they need it, how long they need it for, and if it has any value. Furthermore, changes in the law, such as the recent changes in the UAE employment law, often call for tighter controls on contract documentation, and lead to a need for enhanced management of human resource and contract records. In addition, electronic information is under threat from cyber-attack and personal information is at risk of exposure. As such, the development and implementation of a records management program that includes document control methods to identify, secure, and protect critical information, is necessary for every organization.
Organizations typically start using electronic document management systems to transform paper-based operations after reaching an internal tipping point in which customer response times become too slow, departments don’t have enough bandwidth to solve recurring process bottlenecks, paper archiving becomes too costly or large-scale regulatory risks are exposed during a data breach or compliance fines.
For organizations that have defined but resource-intensive business processes, EDMS is an ideal fit. Document management helps organizations across industries sidestep this busy work entirely by eliminating manual document maintenance, reclaiming valuable staff time, and boosting the bottom-line.
It is universally recognized that for any company to succeed it must take a proactive approach to risk management. Over the last few years, Companies and several countries legislators have been focusing on Process Safety as a method to reduce the risks posed by hazardous industries. Process Hazard Analysis (PHA) is recognized as being a critical tool in the implementation of a successful risk management system
The level of competition in current business environments requires a focus on practices that assist in the management of personal and workgroup tasks, priorities, and projects. All types of organizations need to find more productive means to offer their products and/or services, so goals are established and tasks assigned to better meet customer and stakeholder needs. A focus on the use of productive practices allows for effective and efficient management of project work, establishing priorities and meeting deadlines, and is an important part of customer service.
Through training as a lead disaster recovery manager, you can gain the knowledge and skills required to assist a company in creating, administering, and executing a disaster recovery plan. You will learn about business continuity management's best practices for disaster recovery processes and ICT disaster recovery services throughout this training course.