This program aims to identify the latest developments and the latest methods that have emerged in the areas of supervision of public services through the use of expertise that combines academic study and practical experience related to this activity in the discussion and clarification of the latest technical methods in the management of public services and identify the latest methods of performance Supervising the public services and the basic requirements and conditions necessary for them, and preparing and designing their designs, as well as activities related to the management of operations related to these services and the development of the accompanying procedures.
At the end of this course the participants will be able to:
Plan to improve the performance of public service activities.
Adopt a structured approach to thinking that helps generate new ideas that reflect the methods of developing the performance of public services.
Determine the development objectives of public service activities.
Identify indicators to measure and assess the extent to which these objectives have been achieved.
Identify impediments to driving performance development.
Develop work programs and improvement plans.
This program is intended for those involved in the development, provision, or support of public service provision, whether they are in a public, private, or charitable organization. The program allows practitioners and managers to engage with the opportunities and challenges within and beyond their organizations that will enhance their contribution at the strategic level.
Determine the development objectives of public service activities.
Identify indicators to measure and assess the extent to which these objectives have been achieved.
Identify impediments to driving performance development.
Develop work programs and improvement plans.
The functions of supervisors in the management of public services and their nature and importance in contemporary organizations.
Contractor Contracts.
How to supervise the work of contractors.
Behavioral skills of workers in the field of administrative services.
Planning work in administrative services.
Organization of work and personnel in administrative services.
Methods and skills for setting goals and planning work programs, identifying work and employment needs, organizing, dividing, and distributing work to subordinates.
Objectives of the development plan Performance on public service activities.
Supervising skills for office furniture, stationery, and mail.
In the field of maintenance of offices, furniture, and furnishings.
Supervision, maintenance, and beautification skills of gardens, housing, and workers' housing.
Supervisory skills in nutrition.
The role of the General Services Department in monitoring the movement and means of transport of workers.
Best and worst supervisor, success skills: technical, human relations and management, a list of supervisory skills, developing human skills, and forming good relationships, naughty employees, and unforgivable mistakes.
How to prepare budgets and manage expenses related to public services activity.
Indicators to measure and assess the extent to which the objectives have been achieved.
Performance standards and performance indicators.
Types of performance indicators.
The multiplicity of performance indicators to measure one goal.
We all operate in an increasingly complex commercial and professional environment that requires us to negotiate on a daily basis not only with customers, clients, suppliers and contractor, but also with managers, fellow employees and colleagues within our own organisation.
‘Mastering Negotiation Skills’ is a five-day course designed to explain the negotiation process in detail and demonstrate how to use it effectively, giving delegates the negotiation skills and strategies they need to succeed in today’s challenging commercial environment.
The ability to negotiate effectively and manage conflict is one of the most valuable skill sets we can develop within our organization. Not only does developing these skills allow us to negotiate better deals by creating and then claiming value, but it also enables us to manage teams more expertly, interact more constructively with colleagues and manage conflict effectively.
This course provides both a comprehensive strategic analysis of the negotiation process as well as the essential tools for planning and managing every negotiation. Delegates will learn to negotiate excellent outcomes both externally with suppliers, contractors, and customers but also internally within your organization between colleagues, departments, and managers.
One of the major keys to success in the business world is being able to apply “discipline” to your life and actions! This is the key to developing personal effectiveness and professional excellence.
This training course will provide professionals with the knowledge, skills, and attitudes required to manage and lead teams and organizations before, during, and after a crisis or emergency. All leaders are sooner or later confronted with the need to lead and manage their team or organization during a crisis or emergency. The leadership skills and competencies that are required in these demanding circumstances are much more challenging for the leader than normal everyday leadership. This course will also cover the basics of the COVID 19 Virus currently impacting the world. Most of our lives are a combination of work, family, and community involvement. A pandemic can affect all of these areas. Being informed and knowing what to do during a pandemic can help minimize the impact.
This course is designed for IT professionals who are looking to take on the role of Chief Information Security Officer (CISO) in an organization. The course will cover key concepts and skills in information security, including risk management, security governance, incident response, and compliance.
A five-day course on the practical aspects of piping and pipeline design, integrity, maintenance, and repair. The participants will obtain an in-depth understanding of the ASME B31 code rules and API standards, their technical basis, and practical application to field conditions.