ISO 19011 is defined as the standard that sets forth guidelines for auditing management systems. The standard contains guidance on managing an audit program, the principles of auditing, and the evaluation of individuals responsible for managing the audit programs. An audit program consists of the arrangements made to complete all of the individual audits needed to achieve a specific purpose.
This course provides valuable information on how to improve an audit program systematically, just as other departments in an organization are expected to improve. One aspect of such improvement is continuously ensuring the audit program objectives are in line with the management system policies and objectives. Organizations, in pushing for auditing improvements, should consider the needs of customers and other interested parties.
Interpret and apply the requirements of a management system as it applies to the context of the organisation, audit objective, criteria, and scope of the audit
Define the audit objective, scope, and criteria
Plan the audit, develop schedule, checklists, sampling plan, and other work documents
Execute the audit professionally and efficiently – observe work practices, review documented information, interview relevant personnel
Collect and evaluate evidence, report non-conformities, and verify corrective action
Communicate effectively while respecting confidentiality, security, personal, and proprietary information
Auditors
Managers
Management representatives
Consultants
People tasked with administrating management systems
Beginners looking for a career in auditing
ISO professionals
Scope
Normative references
Terms and definition
Principles of auditing
General
Establishing audit programme objectives
Determining and evaluating audit programme risks and opportunities
Establishing the audit programme
Implementing audit programme
Monitoring audit programme
Reviewing and improving audit
General
Initiating audit
Preparing audit activities
Conducting audit activities
Preparing and distributing audit report
Completing audit
Conducting audit follow-up
General
Determining auditor competence
Establishing auditor evaluation criteria
Selecting the appropriate auditor evaluation method
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