In TRANSCEND we are delighted to offer this training proposal about "The Diplomacy
of Protocol, Etiquette and Event Management", a high-performing protocol officer must
be a good facilitator, negotiator, researcher, conversationalist, networker, and event
organizer. He/she can communicate clearly, analyze and report on situations, remain
calm under pressure, treat people with respect and dignity, and multi-task when
representing his organization in cross-cultural settings.
This course enables you to boost your personal and interpersonal skills when you
represent your organization nationally and internationally.
Training will take place at a superb location in Dubai – UAE, the training hall is fully-
equipped with audio and video technology for full-time sessions
By the end of this course, you will be able to demonstrate the following skills, knowledge, and behaviors.
Conducting quantitative and qualitative research, analyzing results, drawing conclusions, and making recommendations
Building relationships with and between others based on trust and respect
Asking good questions, listening to answers, checking understanding, and reframing.
Drafting diplomatic documents, including letters of introduction, event invitations, briefings, and emails.
Reading and understanding complex and technical diplomatic documents, summarizing, and explaining key points
Structuring presentations so key points are understood and remembered.
Creating and delivering events that support a positive reputation for the organization
Participants will return to their organizations able to fulfill the responsibilities of a protocol office, including
Ability to detect potential issues and conflicts, plus advices on how to respond.
Building solid relationships with external stakeholders, both individuals and organizations.
Delivering formal and informal events for diplomats and country leaders that strengthen relationships with other countries and organizations.
Supporting public relations and reputation management activities.
Managing protocol processes and procedures to guarantee efficiency and effectiveness.
The participants will have the opportunity to hear and discuss the latest protocols and diplomacy strategies, as well as enhance their skills in:
Investigating, analyzing data, planning, drawing conclusions, making recommendations, post-event evaluation and presenting findings to the top management.
Verbal and written communication via face-to-face, phone, email, and social media.
Administrative functions, including arranging travel, visas, receptions, and accommodation.
Creating conditions for beneficial relations and business to develop
Showing respect, building trust, and facilitating decision-making at the executive level.
Developing successful long-term cooperation between national and global organizations or bilateral relations.
Creating a safe environment for relationships to flourish
Ensuring representatives follow the international rules for conduct and procedures in formal situations.
Conducting research and advising executives and leaders
Facilitating relationships between organizations and governments
Managing events and issues
Public relations and reputation management
Administering travel, visas, and accommodation
Active listening – accurate note-taking and minutes, questioning skills, and feedback.
Reading, understanding, and analyzing complex or technical literature
Writing letters of introduction, briefings, and invitations.
Responding to letters and emails.
Speaking skills, conversations, and presentation.
Facilitation problem-solving, creating collaboration and consensus
Social media – posting, commenting, and sharing information online
Codes of conduct
Phone handling etiquette
Email etiquette (netiquette)
The art of conversation: verbal diplomacy
Action planning
Using Mind mapping –all event process-
Event logistics
Planning and managing formal or official conference, or social event
Checklist and documents
Liaising with the other side to agree on itineraries, agendas, and travel arrangements
Greeting guests and receiving lines, titles, and terms of address
Order of precedence, flags, anthems...etc.
Dining and seating
Giving and receiving gifts
Dealing and coordination with security and police officers
Participants will learn about the field of communication for development in this course (C4D). In order to encourage participation and engagement with kids, families, communities, and networks for positive social and behavioral change in both development and humanitarian contexts, C4D is an evidence-based strategy that makes use of a variety of communication tools, channels, and approaches. It incorporates knowledge and ideas from social, behavioral, and communication sciences.
In order to meet these new challenges and take advantage of chances for innovation to bring about behavior and social change, participants in this three-day course will need new and improved communication competencies.
Too often company executives and professionals spend most of their time fixing day-to-day problems. They react to problems, rather than focusing on what they would like the company to be and then on making it happen. This program focuses on changing the way we think from reacting (responding to day-to-day problems, fixing and repairing) to developing plans for what we want to have happened and then implementing the plans.
A document management system is a computer system used to track and store electronic documents. It is usually also capable of keeping track of the different versions modified by different users. The term has some overlap with the concepts of content management systems. It is often viewed as a component of enterprise content management systems and related to digital asset management, document imaging, workflow systems, and records management systems. This course shows you how to deal with papers in an electronic way to get rid of the papers hard copy which takes a lot of space and time
This course will help you define and implement the vision you have for yourself, your team, and your organization. Working from an initial understanding of your own capabilities, motivators, and resources, it will build an action plan for moving you and those around you towards a shared perception of the future, able to respond to an ever-changing world.
We all operate in an increasingly complex commercial and professional environment that requires us to negotiate on a daily basis not only with customers, clients, suppliers and contractors but also with managers, fellow employees, and colleagues within our own organization.
When did you last stop to think about how you work at work – and whether the way you work could be changed to help you be more successful? The Business Brain Train Seminar provides a thoroughly enjoyable environment for you to explore these questions. It shows how to make yourself more effective using mind mapping; teaches techniques for faster, more effective reading, and shows how to use memory systems to remember information. It examines techniques for idea generation, creativity and problem solving; planning; time management; and inter-personal communication skills (including making a speech and how to improve meetings. It focuses on the core skills required for success in any enterprise.