Managing Outsourcing Contracts in HR

The course on Managing outsourcing contracts will provide participants an insight into the process to manage outsourcing contracts seamlessly

 

The course will allow participants to understand the complexity of managing performance, relationship management, and legal terms in outsourcing contracts.

 

  • nderstand the common terms and types of sourcing commonly in use in business environment
  • Understand the stages involved in Sourcing including the importance of relationship management
  • Learn the role of steering committee in Managing outsourcing contracts
  • Explore the elements of Performance Management in outsourcing environment
  • Understand the metrics involved in measuring performance
  • Learn the process involved in managing New Services
  • Understand Legal terms in outsourcing contracts
  • Understand Dispute Management process in outsourcing Contracts

 

  • HR specialists and managers
  • Procurement, Supply Chain, Sourcing, Purchasing and Contract Heads
  • Directors
  • Vice Presidents
  • Engineers
  • Executives
  • Finance Managers
  • Bidding Managers
  • Tendering Managers
  • Supply Chain Managers
  • Claims Managers
  • Purchase Engineers
  • Bid Managers
  • Technical Managers
  • Planning Managers
  • Buyers
  • Sourcing Managers
  • Anyone interested in the topic

 

  • Outsourcing Terms And Concepts
  • Key Outsourcing Relationship
  • Outsourcing Continuum
  • Why Do Organizations Outsource?
  • Outsourcing Challenges
  • What Do Organization Outsource?
  • Outsourcing Process
  • Outsourcing Strategy

  • Introduction to Relationship Management
  • What Is Governance?
  • Common Issues With Relationship And Governance
  • Steering Committee
  • Managing Relationships With Outsources:
  • What Is Collaboration?
  • Establishing a Service Level Agreement (SLA)
  • Strategic Communication Mechanisms
  • Post-Award Orientation Conference
  • Post-Award Conference Topics
  • Monitoring Performance

 

  • Performance Management & the outsourcing environment
  • Base line
  • Definitions Of Performance-Based Service Acquisition
  • How PBSA Works And Its Benefits
  • Effective Contract Performance Tools

 

  • New Service Management
  • Managing New Service Requests
  • Approaches To Add Flexibility To Existing Contracts
  • Considerations When Negotiating A Contract Change

 

  • Fixed cost
  • Usage-based Cost
  • Mixed allocation
  • Benchmarking
  • Audits

  • Breach/ Material Breach of Contract
  • Liquidated damages / penalty / consequential damages
  • Force majeure
  • Limitation of liability clause
  • IPR: Ownership rights in contract
  • Subrogation / waiver of subrogation
  • Indemnity
  • Assignment / delegation clause
  • Cumulative remedies
  • Transaction cost
  • Third party liability
  • Negligence / gross negligence
  • Termination
  • Survival clause
  • Performance Guarantee
  • Retention Clause

  • Dispute Resolution Process

 

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