You will learn about the Best Worldwide Practices in Outsourcing Management including eSourcing.
Understand how to decide rationally what maintenance activities to outsource and what not
Learn the features, functions, and benefits of lean maintenance contracts
Understand the different types of maintenance contracts (incl. Service Level Agreements) and when/how to apply them
Learn how to define service levels and monitor the contractor performance
Learn how to develop and negotiate a maintenance contract
Recognize the pitfalls
Understand how to evaluate the delivered performance of all parties involved
Learn how to implement maintenance contract management
Maintenance Supervisors & Managers. Procurement and Contract Professionals are responsible for Maintenance Contracts. Key Contractor Staff. All participants will take away a good multi-discipline understanding of the issues involved in their work. The program will help the participants quickly become productive quickly and help build a related Knowledge Framework that will help them identify, understand, classify and remember this program discussed technology, On the job learning, and life experiences.
Introduction to program
Asset management
The business impact of maintenance
Considerations in outsourcing maintenance – what to outsource and what not?
Activity on asset matrix
Risks involved
Case study: Outsourcing maintenance activities
Maintenance contract types
Parties involved
The tendering process – modern ways of tendering
Choosing the right contractor
Costing the service
Defining Key Performance Indicators to monitor the performance of all parties involved
Use of Balanced Scorecard with performance contracts
Interactive exercise and examples
Vendor management
The contracting cycle
Assemble a team
Assess, determine and specify the required service levels
Writing the contract – contents of a maintenance contract
Interactive exercise: review some existing contracts
Implementing contract management – how to make it work (performance management)
Periodic evaluation & improvement
Expectations about availability, reliability, and costs
The extensive preventive maintenance schedule – “tricks” of maintenance contractors
The seven steps to developing a risk-based maintenance concept
Using the maintenance concept to negotiate more effectively lean maintenance contracts
Negotiating the contract – negotiation ploys
Negotiating the contract – negotiation tactics
Negotiating tips
Interactive exercise and role-play regarding negotiating
Participants will learn about the field of communication for development in this course (C4D). In order to encourage participation and engagement with kids, families, communities, and networks for positive social and behavioral change in both development and humanitarian contexts, C4D is an evidence-based strategy that makes use of a variety of communication tools, channels, and approaches. It incorporates knowledge and ideas from social, behavioral, and communication sciences.
In order to meet these new challenges and take advantage of chances for innovation to bring about behavior and social change, participants in this three-day course will need new and improved communication competencies.
Too often company executives and professionals spend most of their time fixing day-to-day problems. They react to problems, rather than focusing on what they would like the company to be and then on making it happen. This program focuses on changing the way we think from reacting (responding to day-to-day problems, fixing and repairing) to developing plans for what we want to have happened and then implementing the plans.
A document management system is a computer system used to track and store electronic documents. It is usually also capable of keeping track of the different versions modified by different users. The term has some overlap with the concepts of content management systems. It is often viewed as a component of enterprise content management systems and related to digital asset management, document imaging, workflow systems, and records management systems. This course shows you how to deal with papers in an electronic way to get rid of the papers hard copy which takes a lot of space and time
This course will help you define and implement the vision you have for yourself, your team, and your organization. Working from an initial understanding of your own capabilities, motivators, and resources, it will build an action plan for moving you and those around you towards a shared perception of the future, able to respond to an ever-changing world.
We all operate in an increasingly complex commercial and professional environment that requires us to negotiate on a daily basis not only with customers, clients, suppliers and contractors but also with managers, fellow employees, and colleagues within our own organization.
When did you last stop to think about how you work at work – and whether the way you work could be changed to help you be more successful? The Business Brain Train Seminar provides a thoroughly enjoyable environment for you to explore these questions. It shows how to make yourself more effective using mind mapping; teaches techniques for faster, more effective reading, and shows how to use memory systems to remember information. It examines techniques for idea generation, creativity and problem solving; planning; time management; and inter-personal communication skills (including making a speech and how to improve meetings. It focuses on the core skills required for success in any enterprise.