You will learn about the Best Worldwide Practices in Outsourcing Management including eSourcing.
Understand how to decide rationally what maintenance activities to outsource and what not
Learn the features, functions, and benefits of lean maintenance contracts
Understand the different types of maintenance contracts (incl. Service Level Agreements) and when/how to apply them
Learn how to define service levels and monitor the contractor performance
Learn how to develop and negotiate a maintenance contract
Recognize the pitfalls
Understand how to evaluate the delivered performance of all parties involved
Learn how to implement maintenance contract management
Maintenance Supervisors & Managers. Procurement and Contract Professionals are responsible for Maintenance Contracts. Key Contractor Staff. All participants will take away a good multi-discipline understanding of the issues involved in their work. The program will help the participants quickly become productive quickly and help build a related Knowledge Framework that will help them identify, understand, classify and remember this program discussed technology, On the job learning, and life experiences.
Introduction to program
Asset management
The business impact of maintenance
Considerations in outsourcing maintenance – what to outsource and what not?
Activity on asset matrix
Risks involved
Case study: Outsourcing maintenance activities
Maintenance contract types
Parties involved
The tendering process – modern ways of tendering
Choosing the right contractor
Costing the service
Defining Key Performance Indicators to monitor the performance of all parties involved
Use of Balanced Scorecard with performance contracts
Interactive exercise and examples
Vendor management
The contracting cycle
Assemble a team
Assess, determine and specify the required service levels
Writing the contract – contents of a maintenance contract
Interactive exercise: review some existing contracts
Implementing contract management – how to make it work (performance management)
Periodic evaluation & improvement
Expectations about availability, reliability, and costs
The extensive preventive maintenance schedule – “tricks” of maintenance contractors
The seven steps to developing a risk-based maintenance concept
Using the maintenance concept to negotiate more effectively lean maintenance contracts
Negotiating the contract – negotiation ploys
Negotiating the contract – negotiation tactics
Negotiating tips
Interactive exercise and role-play regarding negotiating
Because supervisory levels are the link between the executive and senior management levels, achieving the organization's objectives, increasing productivity and overall performance of the organization, affects the effectiveness and efficiency of supervisors' performance.
And because of the skills of supervisors in any organization in need of continuous development, and to acquire advanced tools and methods that reflect on the deepening of these skills and activate their role in motivating individuals working, and push them to commit to the goals of the organization.
You need this conference to learn about supervisory skills and advanced methods, to be able to play an effective and supervisory role in your organization.
Managing an office has become an increasingly sophisticated and complex job. The increased demand for speed and accuracy, knowledge of new technology, and an increasingly diverse workforce bring challenges and also opportunities for growth. This dynamic and in-depth course explores some of the more advanced skills which can help an office manager to work more confidently, creatively, and effectively.
As a supervisor, the success of your organization rests in your hands. This course provides you with the opportunity to develop highly effective and essential supervisory skills that will strengthen teamwork and organizational success. Also, this course will help you manage everyday operations with greater ease. Furthermore, it will help you leverage both your managerial and people skills to meet your new challenges as the 21st-century supervisor.
This course is designed for participants to introduce to key issues and themes in international development.
Participants will explore and engage in academic debates and discussions around a set of key factors that shape, influence, and constrain the development and prosperity of nations.
The course will explore a number of key themes in international development, including how questions of gender and generation shape the impact of poverty; how processes of globalization, migration, and violent conflict impact development; and how development and the environment are linked.
It also considers what exactly we mean by poverty, and how different ways of understanding poverty feed into different approaches to tackling it.
It will also consider development institutions: what are the key institutions in the architecture of international development? How do they differ, and what are the challenges and opportunities they present? Through this module, participants will gain a solid background in the various factors which shape current approaches to and debates on international development.
By introducing participants to a range of problems in economic development, we will look to analyze how economic theory and models can explain the lack of development in some nations. We will apply such theory to real-world economies to understand the nature of the problems they face and how effective policies can be in tackling the problems.
A five-day course on the practical aspects of piping and pipeline design, integrity, maintenance, and repair. The participants will obtain an in-depth understanding of the ASME B31 code rules and API standards, their technical basis, and practical application to field conditions.
Corporate/Public governance and risk management are critical There is increasing attention being paid to corporate governance and risk management in business schools and among legislators.