Identify the key requirements and benefits of ISO 9001:2015
Manage quality and drive continual improvement
Take steps to ensure that quality is at the heart of your organization
Attract and retain customers by meeting their current and future needs better
Identify the aims and benefits of an ISO 9001:2015 audit
Interpret ISO 9001:2015 requirements for audit application
Plan, conduct, and follow-up auditing activities that add real value
Grasp the application of risk-based thinking, leadership, and process management
Access the latest auditor techniques and identify appropriate use
Build stakeholder confidence by managing processes in line with the latest requirements
Learn the importance and benefits of an ISO 9001:2015 QMS
Understand the key requirements, terms, and definitions of ISO 9001:2015 and its structure, which incorporates the Annex SL common framework for management system standards
Grasp the main concepts such as risk-based thinking, process approach, Plan-Do-Check-Act, and the 7 management principles
Gain the skills to plan, conduct, report, and follow up an audit in accordance with ISO 19001
Explain the role of an auditor to plan, conduct, report, and follow up an audit in accordance with ISO 19001
Conduct effective audits in any auditing situation
Establish and plan the activities of an audit team
Communicate effectively with the auditee and audit client
Organize and direct audit team members
Prepare and complete the audit report
Use remote auditing methods
Quality personnel
Management representatives
Appointed auditors
QMS consultants
Those who wish to understand ISO 9001 and its application
Anyone involved in the planning, implementing, maintaining, supervising, or auditing of an ISO 9001:2015 QMS
Anyone interest in quality management systems
Introduction
Scope
Normative references
Terms and definitions
Understanding the organization and its context
Understanding the needs and expectations of interested parties
Determining the scope of the quality management system
Leadership and commitment
Policy
Organizational roles, responsibilities, and authorities
Actions to address risks and opportunities
Quality objectives and planning to achieve them
Planning of changes
Resources
Competence
Awareness
Communication
Documented information
Operational and planning control
Requirements for products and services
Design and development of products and services
Control of externally provided processes, products, and services
Productions and service provision
Release of products and services
Control of nonconforming outputs
Monitoring, measurement, analysis, and evaluation
Internal audit
Management review
General
Nonconformity and corrective action
Continual Improvement
Audit Plan
Developing Checklists
Opening Meeting
Conducting the Audit
Recording Results
Closing Meeting
Audit Follow-up Activities
Contents of the audit program
Establishing the audit program objectives
Identifying and evaluating audit program risks
Process flow for the management of an audit program (Ref ISO 19011)
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